I am a party of three who arrived at Tirana airport, Albania and due to fly out at...

GetHuman1615505's customer service issue with Kiwi.com from November 2018

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Help with my Kiwi.com issue
GetHuman1615505's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1615505 will want to follow the link below to head to their help center. We will check on GetHuman1615505 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1615505 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1615505's own words
I am a party of three who arrived at Tirana airport, Albania and due to fly out at *:**am. Having arrived at the airport for *:**am I discovered the flight had been rescheduled for **:**pm. This was not possible for me as I had a connecting flight out of Venice to London Gatwick at approximately the same time so I could not accept the rescheduled flight time. I received no email, text or phone call to notifying me of the rescheduled flight time. I had little option but to re-book flights home at a total cost of just under £***. I am requesting a refund of the £*** in addition to the £*** I paid to book these flights in the first instance on the basis I was unable to catch. Absolutely furious with the poor levels of customer service and lack of communication. My booking reference is ********. I look forward to hearing from you as you are impossible to get hold of.
GetHuman1615505 did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman1615505
Nov 24th, 2018 - 10 mons ago
I have an issue with Kiwi.com too
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Seen by 2 customers so far
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Timeline
GetHuman1615505 started working on this issue
Nov 24th, 2018 9:02am
GetHuman1615505 shared this issue with others over email
Nov 24th, 2018 9:05am