I am a party of three who arrived at Tirana airport, Albania and due to fly out at...
GetHuman1615505's customer service issue with Kiwi.com from November 2018
Help with my Kiwi.com issue
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Before contacting them, items GetHuman1615505 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1615505's own words
I am a party of three who arrived at Tirana airport, Albania and due to fly out at *:**am. Having arrived at the airport for *:**am I discovered the flight had been rescheduled for **:**pm. This was not possible for me as I had a connecting flight out of Venice to London Gatwick at approximately the same time so I could not accept the rescheduled flight time. I received no email, text or phone call to notifying me of the rescheduled flight time. I had little option but to re-book flights home at a total cost of just under £***. I am requesting a refund of the £*** in addition to the £*** I paid to book these flights in the first instance on the basis I was unable to catch. Absolutely furious with the poor levels of customer service and lack of communication. My booking reference is ********. I look forward to hearing from you as you are impossible to get hold of.
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