Need help making alternative flight arrangements for Rachael Dawson and John Herlihy to fly back to Boston, Massachusetts, USA on July ** or July **, ****..

GetHuman-hermayer's customer service issue with Kiwi.com from July 2018

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The issue in GetHuman-hermayer's own words
Flight from Florence, Italy was cancelled on July **, ****. Trying to make alternative flight arrangements for Rachael Dawson and John Herlihy. ... My daughter and her boyfriend booked airline tickets from Boston to Vienna, Austria (July **, ****) and Florence to Boston (July **, ****) on Kiwi.com. They were returning from Florence, Italy on Saturday, July **, ****. The flight from Florence, Italy -* Barcelona, Spain (flight * BY****) was cancelled on Vueling airlines on July **, ****. They are now flying on a later flight to their first connection in Barcelona, Spain, but have missed all their subsequent connections (Barcelona-*London *Vueling flight * VY***** and London-*Boston *Norwegian Airlines flight *DI*****). Their KIWI booking number is * *******. Their names are John Herlihy and Rachael Anne Dawson. I am Rachael's Mother, Kathie Hermayer-Dawson. They asked me to contact you to assist in making flight arrangements to get back to Boston, Massachusetts in the USA. Are you able to help us under the Kiwi.com guarantee? Thank you for your help. I am very concerned about my daughter and her boyfriend. They are great people! Greatly appreciate any help you are able to offer!*Best regards,*Kathie Hermayer-Dawson (Rachael Dawson's Mother)*email: *****@***.com*cell: *-***-***-*****Best regards,*Kathie Hermayer-Dawson*cell: *-***-***-****
Noone is responding to my messages.
Assist my daughter and her boyfriend in making alternative flight arrangements to get back to the USA, Boston, Massachusetts.
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Kiwi.com

Alirline flights from the USA -* Europe and Europe -* USA on kiwi.com
Customer service issue
Reported by GetHuman-hermayer
Jul 28th, 2018 - 10 mons ago
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Seen by 7 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-hermayer started working on this issue
Jul 28th, 2018 12:11pm
GetHuman-hermayer indicated the issue is not fixed yet.
Jul 28th, 2018 1:26pm
GetHuman-hermayer indicated the issue is not fixed yet.
Jul 28th, 2018 1:27pm
GetHuman-hermayer indicated the issue is not fixed yet.
Jul 29th, 2018 2:20pm