Booking number ********My flight was Thursday **-**-****, my first flight was from Jack...

GetHuman-omeranov's customer service issue with Kiwi.com from July 2018

Help with my Kiwi.com issue
The issue in GetHuman-omeranov's own words
Booking number ********My flight was Thursday **-**-****, my first flight was from Jacksonville Fl, to Chicago O'hare Airport. Unfortunately, that first flight was late arriving to Chicago. I understand things happen, and I understand that certain things cannot be avoided. I proceeded to run to my gate, at which I was told I could not enter, even though there was over ** minutes before the plane would take off. I did my best to get assistance from the airport personal, to no avail. I missed my flight from Chicago, consequently. I tried to get a different flight at this point, however there was limited personal at the gates from the appropriate airline, and sadly no-one really seemed eager to help me. I understand we all have stress in our life, and that it was late in the day, I was really hoping someone would would to at least assist me in getting a new flight, but no-one would. I then proceeded to get in touch with kiwi. I know that there are many people trying to get issues resolved, and I know kiwi is doing their best to assist. Me being a first time customer, is was hoping that I would be able to get someone on the phone or email to get a flight same night or maybe the next morning. Sadly, I have to admit that no-one from kiwi contact me for several hours. After I was contacted, I was put on a flight that departed Chicago O'hare at almost *pm the next day, that was almost ** hours from the time I was talking to someone. No attempted at any assistance, or help was made. As a first time customer, and someone who put almost of trust in kiwi, due to some really good recommendations, was disappointed that they did not attempt to get me a sooner flight or tomato me feel as thought they cared, and I have no doubt that they care, as customer's are what keeps their business going. After that waiting period my next flight from Rome, was another ** hour wait, no-one again attempted to make that flight sooner, or to in any way come and make me feel cared for. That same flight from Rome to Beograd was delayed an additional *.* hours and noone advised us until last minute what gate it would be. I planed on using kiwi again from my flight back, and this time it is me and my brother flying back from either Beograd or Zagreb on the **th, however I do not have to confidence that this will not happen again, and that kiwi will be able to assist in a timely manner. I am really hoping that someone from kiwi will step up and reestablish confidence in the company, and in some way compensate my for the two days that I lost in travel on a vacation that is only ** days long. I am putting my faith in the company and it's people to make this right, and I have full faith that they will live up to the recommendation that caused me to use them in the first place. Please let me know I can help in this matter. My return flight for two adults is planned for the ** of July for * adults from either Beograd or Zagreb to *Jacksonville Florida. Please contact me via email and let me know what sort assistance you can offer and how we can find a reasonable solution for both parties involved. Thank You for your time.

GetHuman-omeranov did not yet indicate what Kiwi.com should do to make this right.

How GetHuman-omeranov fixed the problem
I actually never did fix this problem, I clicked on issue is not resolved and it posted that I resolved my issue..... I guess that how kiwi resolved their issues as well.... Sorry to disappoint but no-one ever contacted me from them, I am really hoping that someone can figure out how to resolve this issue if possible. I am hoping that kiwi values it's customers and wants return customers, as all companies want. Thanks anyway guys
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Kiwi.com

Customer service issue
Reported by GetHuman-omeranov
Jul 8th, 2018 - 4 years ago
Fixed
GetHuman-omeranov shared how to fix
Seen by 17 customers so far
Similar issue to 764 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-omeranov started working on this issue
Jul 8th, 2018 1:33pm
GetHuman-omeranov indicated the issue is not fixed yet.
Jul 8th, 2018 2:35pm
GetHuman-omeranov confirmed the issue is fixed. Hooray!
Jul 9th, 2018 2:40pm