I want my booking ******** CANCELED so I can re-book. I researched the flight connecti...

GetHuman-chealey's customer service issue with Kiwi.com from July 2018

Help with my Kiwi.com issue
The issue in GetHuman-chealey's own words
I want my booking ******** CANCELED so I can re-book. I researched the flight connections after booking and realized the connections they offered in this booking are impossible to make. **I leave NY and arrive in Orly Paris at *:**PM on Norwegian and must deplane, go thru immigration and customs (carry-on luggage), change terminals, go thru security, and get to the EasyJet Gate for a flight that takes off at *:**PM. I contacted EasyJet and they close the gate ** minutes before the flight takes off. This is impossible to make. **Kiwi said they would guarantee the connection, but I will surely miss it and there are NO other flights out that day. I will miss my vacation connections. **HELP.

GetHuman-chealey did not yet indicate what Kiwi.com should do to make this right.

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How GetHuman-chealey fixed the problem
Had over * conversations with customer service techs and managers over a week period. Contacted connecting airlines customer service to have them affirm in writing (online conversation) that the flight connection was impossible to make. Forwarded it to Kiwi. Finally they admitted a glitch in their algorithm and said they would NOT cancel, but would rebook. We gave certain parameters i.e. travel time limit, direct flight etc. we have not recieced the new booking yet, but they verbally agreed to change it. So fingers crossed still !
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Kiwi.com

Customer service issue
Reported by GetHuman-chealey
Jul 8th, 2018 - 4 years ago
I have an issue with Kiwi.com too
Fixed
GetHuman-chealey shared how to fix
Seen by 10 customers so far
Similar issue to 758 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-chealey started working on this issue
Jul 8th, 2018 12:11am
GetHuman-chealey indicated the issue is not fixed yet.
Jul 8th, 2018 3:38am
GetHuman-chealey indicated the issue is not fixed yet.
Jul 9th, 2018 1:14am
GetHuman-chealey confirmed the issue is fixed. Hooray!
Jul 11th, 2018 1:13am

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