I received my flight confirmation email from kiwi with all the information that I would...

GetHuman846050's customer service issue with Kiwi.com from July 2018

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GetHuman846050's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman846050 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman846050 can let us know if they help or not.
Before contacting them, items GetHuman846050 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman846050's own words
I received my flight confirmation email from kiwi with all the information that I would need, including baggage info. The email made it clear that my baggage allowance was two **lb pieces plus cabin baggage. *Once I got to the counter for my check-in they informed me that I had no baggage allowance whatsoever, just cabin. Because of this I was made to pay an extra $***.** to take my luggage. When I talk to Sky Airline management they told me to get into contact with Kiwi.com because I had received the incorrect information from you. *I don't understand how I could have received incorrect information on something so essential and I would like my money back. *If proof is needed, I am more than happy to pass on the emails that I received. *Thank you, *Angie Pantoja
GetHuman846050 did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman846050
Jul 3rd, 2018 - a yr ago
I have an issue with Kiwi.com too
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Seen by 2 customers so far
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Timeline
GetHuman846050 started working on this issue
Jul 3rd, 2018 3:50pm