My booking number is *******.**The flight schedule is:*Leaving SOF **:***Landing LGW...

GetHuman748278's customer service issue with Kiwi.com from June 2018

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Help with my Kiwi.com issue
Before contacting them, items GetHuman748278 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
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The issue and preferred resolution, in GetHuman748278's own words:
My booking number is *******.**The flight schedule is:*Leaving SOF **:***Landing LGW **:****Leaving LGW **:***Landing MCO **:****My general inquiry: I am traveling with * different airlines and have*to self-transfer between these two flights, which requires clearing*p***port control at LGW, collecting my baggage, transferring to the*other terminal, re-checking my baggage onto the next flight and still*arriving at the gate before it closes. It seems like a tight window to*do this all between **:** and **:**. So if I miss my connecting*flight, what would the procedure be with Kiwi re: getting on a new*flight home?**(The website was unclear, they say they cover missed transfers but I*don't know if I'd be expected to buy a new ticket and then they'd*reimburse me, or what exactly. I don't have a credit card and that's*definitely more than I'd have in my checking account if I did have to*buy it on the spot, so I wanted to clear it up before potentially*getting caught in a "situation.")
I trust that Kiwi.com will make this right and come up with a resolution that is fair.
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Kiwi.com

Customer service issue
Reported by GetHuman748278
Jun 4th, 2018 - 2 mons ago
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GetHuman748278 started working on this issue
Jun 4th 3:59pm