I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is...

GetHuman-skovalev's customer service issue with Kiwi.com from June 2018

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The issue and preferred resolution, in GetHuman-skovalev's own words:
I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is *******. Flight is from Singapore to Bangkok, Thailand. I specifically checked before booking a flight that Thai Lion Air allows **kg checked baggage for economy customers and **kg for business cl*** customers. For Singapore flights. That’s why I wanted to fly with them cause I have ** kg checked baggage with me. But my reservation from Kiwi says that it’s **kg. I tried to go online and change my checked luggage but the kiwi website didn’t allow it cause it’s less than **h before departure. I don’t want to be stranded at the airport tomorrow paying ***s of dollars. Please, help me with this issue.
I trust that Kiwi.com will make this right and come up with a resolution that is fair.
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Kiwi.com

Customer service issue
Reported by GetHuman-skovalev
Jun 4th, 2018 - 2 mons ago
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-skovalev started working on this issue
Jun 4th 2:25pm