My *:**am June *nd Thomas Cook flight from Glasglow to Cancun was cancelled by the airl...

GetHuman-phoenixo's customer service issue with from June 2018

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GetHuman-phoenixo's next move: find and follow the right step-by-step guide. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-phoenixo will need to dig through the advice provided by, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-phoenixo can let us know if they help or not.
The issue in GetHuman-phoenixo's own words
Get a new flight booked ... My *:**am June *nd Thomas Cook flight from Glasglow to Cancun was cancelled by the airline today so I will be missing my connecting flight with Aeromar from Cancun to Merida. **Thomas Cook is putting me on a much later flight **:** June *rd which will arrive in Cancun very late that night. I need to rebook my Cancun to Merida connection with Aeromar for sometime on the *th, preferably in the early morning. **I'm stuck in Glasglow overnight and don't have a phone plan here to be able to call you. If you could please help with rebooking my flight from Cancun to Merida I would be very grateful.
That I can't call them when I get to Cancun because I don't have an overseas working phone. I need them to book the flight with me now while I'm at the airport in Glasgow using the hotel phone.
Booking me a new flight right now. Yes
I travel a lot and do all my bookings online so I'm need an agency that's reliable.
Yes I've emailed twice and called twice. I'm just getting a run around on the phone and no response by email. Very tired and frustrated.
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Rebook a connection flight due to airline cancellation
Customer service issue
Reported by GetHuman-phoenixo
Jun 2nd, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 128 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman-phoenixo started working on this issue
Jun 2nd, 2018 9:05pm
GetHuman-phoenixo indicated the issue is not fixed yet.
Jun 2nd, 2018 10:55pm
GetHuman-phoenixo indicated the issue is not fixed yet.
Jun 2nd, 2018 11:00pm
GetHuman-phoenixo indicated the issue is not fixed yet.
Jun 6th, 2018 5:38am

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