I purchased this unit almost a year ago and have had nothing but problems. **. Water di...

GetHuman940351's customer service issue with KitchenAid from August 2018

11 views | 158 similar | 0 following
Help with my KitchenAid issue
Next: our robot will wait on hold for GetHuman940351 to get a KitchenAid rep on the line!
Always use the GetHuman Phone to call KitchenAid. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman940351's own words
I purchased this unit almost a year ago and have had nothing but problems. **. Water dispenser did not work so Nebraska furniture mart replaced it. *Second one also did not work but I kept it and called kitchen aid only to be told my water pressure was too high. Had checked and psi well within your quoted specs. Had service out and was told had bad filter so I went and bought filter. Did not fix. So I called Nebraska to get third frig. The third frig would dispense water maybe ** percent of the time. Then about * weeks ago my ice maker quit working. Called KA again to get it serviced. When they came to service they had to order parts and also was told there were multiple recalls on unit. They came out and performed all services and replaced ice maker. Twenty four hours later and still no ice. Called service,they came out and heater in water line to ice bad*broken. Had to order parts again. Week later heater was replaced. Now that everything was repaired and replaced I have water*ice on the bottom of refrigerator. ***. Called KA again and spoke with Crystal in resolutions. She submitted to replacement. I just received a call from resolution and was told refrigerator is not available and was offered a lesser model($**** less) with no refund of difference , a refund or I could look at other family of refrigerator (whirlpool). I explained I wanted what I have replaced and was told that these are my only options. **This is very hard for me to believe or accept. I purchased your top of the line refrigerator wasted all my vacation(*weeks) dealing with service or replacements. Now as we speak I am on hold with kitchen aid hoping someone will step up an make this right. I don’t think that you should spend $**** on refrigerator waste your vacation only to have NO RESOLUTIONS and basically be told take it or leave it, Offer is good for ** days. I have spoken to Travis and Kendal which have been no help and very condescending and arrogant. I asked to wait for my model and was told I have ** days to make decision. I have never been treated so rude by a company that supplies consumer products.

GetHuman940351 did not yet indicate what KitchenAid should do to make this right.

How GetHuman940351 fixed the problem

We are waiting for GetHuman940351 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get KitchenAid's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having KitchenAid issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman940351 fixes it.
This email address isn't valid

KitchenAid

Customer service issue
Reported by GetHuman940351
Aug 1st, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 158 others
0 customers following this
Items needed
Serial Number
Phone Number
Home Address
Email on Account
Account Holder Name
Model Number

Timeline

GetHuman940351 started working on this issue
Aug 1st, 2018 9:52pm
GetHuman940351 shared this issue with your circles on Google+
Aug 1st, 2018 9:53pm
GetHuman940351 indicated the issue is not fixed yet.
Aug 1st, 2018 11:01pm
GetHuman940351 indicated the issue is not fixed yet.
Aug 1st, 2018 11:02pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies