KitchenAid Customer FAQ

Top Answers & How-to Guides

What is KitchenAid's Phone Number?

The question we are asked most often is about how to talk to KitchenAid customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the return policy for KitchenAid appliances?

KitchenAid offers a customer-friendly return policy for its appliances. Should you encounter any issues or wish to return a product,...
Ask any question you have about KitchenAid customer service, get an answer now.

Recent KitchenAid Customer Questions

water leak out of front door spigot

If your KitchenAid appliance is leaking water from the front door spigot, it's important to address it promptly as it is a sign of malfunction. This issue could be caused by different factors such as a faulty door seal, improper leveling, or blockage in the drain system. Check the door seal for any signs of damage or wear. If it appears worn out or damaged, it may need to be replaced. If the appliance isn't leveled properly, it may not close or seal right, leading to leaks. Also, ensure the drain system is not blocked. If the problem persists, it might be best to seek help from a KitchenAid certified technician.
Asked Apr 22, 2024 9:47 PM

Manufacture warranty claim for my KitchenAid refrigerator. How do I file the claim because it appears that the issue I’m having is covered under manufacture warranty and what documents do I need in order to file that claim?

To file a warranty claim for your KitchenAid refrigerator, you need to get in touch with KitchenAid customer service either through phone or their website. Make sure to have the model number and serial number of your refrigerator at hand. The model number can usually be found on an inside wall of the refrigerator. Documents you will need include proof of purchase, such as a sales receipt to confirm that the product falls within the warranty period. It’s also helpful to document the issues you're experiencing with your refrigerator using photos or videos. The customer service will guide you through the process once you contact them.
Asked Apr 2, 2024 10:27 PM

What accesories fit model number KSM60SECXER

The KitchenAid model KSM60SECXER can accommodate a variety of accessories. These include different types of beater attachments such as the flat beater, wire whip, and dough hook that come with the mixer. It's also compatible with various optional attachments like the food grinder, citrus juicer, ice cream maker, pasta roller, and grain mill, among others. Please ensure that any accessory you purchase is designed to fit the model you have to ensure optimal performance and safety.
Asked Mar 19, 2024 3:39 PM

Help me with my KitchenAid customer service issue


What is the warranty period for KitchenAid appliances?

The warranty period for KitchenAid appliances varies depending on the specific appliance. Generally, KitchenAid appliances come with...


Can I buy KitchenAid appliances directly from your website?

Yes, you can purchase KitchenAid appliances directly from our website. We offer a convenient online shopping experience where you can...

Product Comparison

What is the difference between KitchenAid stand mixers and hand mixers?

KitchenAid stand mixers and hand mixers offer distinct features and perform different tasks. Stand mixers, like the iconic KitchenAid...


Are KitchenAid appliances dishwasher safe?

Yes, KitchenAid appliances are dishwasher safe. We understand the convenience and time-saving aspect of using a dishwasher, so we design...


What attachments are available for KitchenAid stand mixers?

KitchenAid offers a wide variety of attachments for their stand mixers, allowing users to expand their culinary capabilities. The attachments...

Product Usage

Can I use my KitchenAid blender to crush ice?

Yes, you can use your KitchenAid blender to crush ice. Our blenders are equipped with powerful motors and sturdy blades that can handle...


Do you offer any financing options for KitchenAid products?

Yes, KitchenAid offers financing options for their products. Customers can take advantage of the KitchenAid Credit Card, which is issued...

Return Policy

What is the return policy for KitchenAid appliances?

KitchenAid offers a customer-friendly return policy for its appliances. Should you encounter any issues or wish to return a product,...
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