My Key Bank unemployment card has been locked because I made an international purchase...

GetHuman-smashtha's customer service issue with Key Bank from September 2020

Help with my Key Bank issue
The issue in GetHuman-smashtha's own words
My Key Bank unemployment card has been locked because I made an international purchase. I cannot seem to reach anyone at the customer service number... Is there any other way I can fix this problem without having to speak to a rep??
This was especially frustrating because the purchase I was trying to make was legit and my card still got locked. I was using this card to pay my bills as I have been out of work for a few months due to Covid-**.
They could make this right by letting the customer sign into their account and confirm or deny that the purchase was or wasn't fraudulent. If it was NOT a fraudulent purchase then the customer should be able to agree and use their card again right away. If it IS fraudulent then the customer would probably still have to speak to a rep.
I have already tried calling the customer service number a few times for about an hour each with no answer. I have also attempted to "speak" with the online Key Bank help bot which was absolutely no help at all (please update that if possible!).
How GetHuman-smashtha fixed the problem
I called the customer service number and waited approximately * hour on hold until they answered.
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Key Bank

My NYS Unemployment Card
Customer service issue
Reported by GetHuman-smashtha
Sep 29th, 2020 - 2 years ago
GetHuman-smashtha shared how to fix
Seen by 46 customers so far
Similar issue to 556 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number


GetHuman-smashtha started working on this issue
Sep 29th, 2020 11:22pm
GetHuman-smashtha confirmed the issue is fixed. Hooray!
Sep 30th, 2020 4:30pm