(No answer to my question from you). Why did I get this same email * days in a row. Already answered the first time. See below.

GetHuman-bakaplan's customer service issue with Keurig from April 2019

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Help with my Keurig issue
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The issue in GetHuman-bakaplan's own words
I was asking whether you could resolve the issue of my Keurig displaying the "Not Ready" message indefinitely. The machine DOES NOT FUNCTION.*Can you replace it for me or what should I do to resolve this issue? ... Appliance: Keurig K-Cup coffee brewer Platinum B**.*My daughter bought this unit about * years ago, She could never get it to operate and repacked it but didn't try to get in touch with Keurig support. She gave the unit to me a week ago. I unpacked it, and also couldn't get it to work. Filled the water container, plugged it in, and got a "Not Ready" message which stayed on indefinitely. Went on the internet to attempt to resolve this issue. Tried many things like resetting the computer, cleaning the unit, all to no effect. Also read that this particular unit did cause lots of similar problems for purchasers.*Is there anything that can be done with this unit at this point in time or do I simply toss it into the trash.*Thanks, Barry
I would like to be able to use this machine, but it is basically non-functional.
Best way to resolve this issue is to replace the one I have with a unit that actually works.**I'll repeat this again with todays email from you. You can resolve the issue by replacing the one I have that doesn't work.
Tried everything to fix the problem. It cannot be fixed.
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Keurig

Keurig Platinum B**
Customer service issue
Reported by GetHuman-bakaplan
Apr 11th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 715 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home Address

Timeline

GetHuman-bakaplan started working on this issue
Apr 11th, 2019 5:42pm
GetHuman-bakaplan indicated the issue is not fixed yet.
Apr 12th, 2019 1:10am
GetHuman-bakaplan indicated the issue is not fixed yet.
Apr 12th, 2019 1:16am
GetHuman-bakaplan indicated the issue is not fixed yet.
Apr 12th, 2019 6:14pm
GetHuman-bakaplan indicated the issue is not fixed yet.
Apr 12th, 2019 6:18pm
GetHuman-bakaplan indicated the issue is not fixed yet.
Apr 14th, 2019 10:52pm
GetHuman-bakaplan indicated the issue is not fixed yet.
Apr 14th, 2019 10:53pm