Model ***.**** slide-ln oven. Part is Thermostat ************** *rd time burnt out la...

GetHuman-skwerntz's customer service issue with Kenmore from February 2019

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Model ***.**** slide-ln oven. Part is Thermostat ************** *rd time burnt out last Sears repairman stated assembly error in placement of part. Told me never keep oven door opened for more than few seconds. Have been ding that Yesterday *st time to use self clean option (paid more for) and within ** minutes oven completely shut all elec off, door locked. Severity of issue is no matter how many times part replaced will never be able to use self-clean option again Need sears to replace part now at no cost to me for appointment,labor or part so I can use my oven. And I do mean with-in next *-* days, just bring part and fix it. Long term either replace entire oven so I can use all features I paid for or have part relocated to proper position- which if possible, should have been done in the first burn out repair call. To make you aware * diff people at Sears cs**myhome hung up on me, transferred me to non answering depts and one was a supervisor. Pleas,please have someone help me with this issue-it is not a manf defect in either the oven or the part but rather an assembly error Please just get it taken care. Thank you in advance for your time and effort in helping me. Sandra Werntz ***-***-****. *** White Oak Drive New Kensington PA
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Kenmore

Customer service issue
Reported by GetHuman-skwerntz
Feb 15th, 2019 - 8 mons ago
I have an issue with Kenmore too
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GetHuman-skwerntz started working on this issue
Feb 15th 6:33am