Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2604731 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2604731's own words
Hello *i am a very unhappy customer. On Feb ** I brought in * watches that needed batteries replaced. In Town Center Mall in Boca Raton.*I was told by Cesar Gomez they would be ready in one week.Naturally I came back on Feb ** only to find nothing had been done*I was told come back next week. I came back twice the following week still no watches fixed. I was told waiting for parts and to come back. So i came back twice and was told watches were locked up in safe and the did not have a key to open. They asked me to come back the following day which i did and still no watches*I came back again ( now its been * weeks and still no watches)*They said come back next week . I came back and * watches were ready to pick up.*I was told the *rd watch (Raymond Weil) still waiting for part, they said please come back. At this point I was getting sick of coming back but I came back the following week (now * *** weeks) and Cesar Gomez apologized and said that Kay Jewelers could not get the watch open and had no tools to do it*I was very annoyed at this treatment, He must have known weeks ago but still chose to lie to me.*I took my watch to another jeweler and the changed the Battery in ** minutes I mean REALLY?*Obviously I would NEVER recommend anyone to go to Kay*My son is looking to buy an engagement ring but after this horrible experience I would NEVER let him buy at Kay*I am a very unhappy customer*Claudia Erardy
GetHuman2604731 did not yet indicate what Kay Jewelers should do to make this right.
I have an issue with Kay Jewelers too
How GetHuman2604731 fixed the problem
We are waiting for GetHuman2604731 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.