On ********** me and a few friends went to the KFC located in Newberry, SC. Restaurant...

GetHuman1531347's customer service issue with KFC from November 2018

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The issue in GetHuman1531347's own words
On ********** me and a few friends went to the KFC located in Newberry, SC. Restaurant *******, for lunch. While waiting in line to be served, a woman enters the store and goes over to the side and begin talking with employees who she accuses of calling her phone while they are at work. She demands that they tell her why they are calling her phone.The employees laughs and the woman begins hurling profanity at the employees with no respect for customers, some of whom have their young children with them. The filth of her mouth was horrible. A shift manager was on duty but did nothing to defuse the situation but appeared to be a part of the entire MESS!!!! The woman continued to hurl profanity and went outside the store for a time but re-entered the store hurling more profanity worse than before. At no time did the shift manager try to intervene or make the situation bearable for the customers. Some customers who had planned to dine in left because of the profanity laced interchange. Only the cashier kept telling the customers how sorry she was for what had happened. She even tried to quiet down the other employees who had a conversation going on discussing what had taken place (manager included). This was the most unprofessional situation I have ever encountered at a restaurant!!!!!! My opinion, there needs to be an investigation and this manager needs to be FIRED, along with anyone else who participated!!!!! This type of action gives this store a very bad image!!!!

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KFC

Customer service issue
Reported by GetHuman1531347
Nov 9th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 754 others
0 customers following this
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Timeline

GetHuman1531347 started working on this issue
Nov 9th, 2018 6:59pm
GetHuman1531347 shared this issue with friends on Facebook
Nov 9th, 2018 7:04pm

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