***********Jerry Garrison**I went in to the KFC location **** s. Union, Tulsa, OK. appr...

GetHuman1525224's customer service issue with KFC from November 2018

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The issue in GetHuman1525224's own words
***********Jerry Garrison**I went in to the KFC location **** s. Union, Tulsa, OK. approximately **:** a.m. I ordered a * piece all white meal. The lady at the register told me the price and i asked her how much it was. When she told me, I showed her on my phone from a picture that I had taken from a menu from the internet that it was actually a dollar cheaper. She looked over at another lady who walked toward the register and she looked at me and put her hand in the air toward the menu board above her and said "These are My prices, we are a franchise store and do not advertise on the internet." I stated that I wanted to pay the internet price and she stated No. I then said OK, I will pay your price and then I will file a complaint against your franchise people. She then told me to leave. I looked at her and said No i'll pay your price, she then said again your trespassing, I'm calling the police you need to leave. I then asked for her name, she ignores my request, she tells me to leave or she's calling the police, I have my wallet out. I'm dressed in a suit because I'm the security supervisor for Unit Corporation a couple miles down the street. I'm also a Police Chief in a town up in Osage County. I did Identify my self as an officer when she was on the phone. At no time did I raise my voice, She did. This was all over a dollar. Her name was Shalonda. She refused to tell me the store number. I asked her for it a number of times. She no doubt needs customer service skills training. I am ** years old and have NEVER experienced anything like this before. So My question is. When a customer is concerned that they have been over charged a dollar and they bring it to the manager's attention. Other than ME, are other customers thrown out and police called on them. phone ***-***-****

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KFC

Customer service issue
Reported by GetHuman1525224
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 752 others
0 customers following this

Timeline

GetHuman1525224 started working on this issue
Nov 8th, 2018 7:13pm

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