I went to my local kfc at Cheshire oaks Ellesmere Port on the **th May at *pm, saying l...

GetHuman-garrywal's customer service issue with KFC from May 2018

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The issue in GetHuman-garrywal's own words
I went to my local kfc at Cheshire oaks Ellesmere Port on the **th May at *pm, saying local it's a ** minute drive. I waited for ** minutes in a drive through which boasted new full menu. When I went to order I was told to wait a further ** minutes, then I ordered and was told they had no chicken cooked and would have to wait a further **min! I emailed on the day and just got an apology via email last night. I don't accept the apology as I have had so many unsatisfactory visits due to delivery issues and refurbishment. I was told this was all sorted and would get our family meal without issue. Clearly I wasted my time, money and fuel to get turned away again! I am really unhappy and feel I was misled in believing that all issues were fixed and an apology is completely unacceptable! I feel we should be able to get a meal for my family and myself free for our many inconveniences and this would go somewhat to restoring our confidence to go to your restaurant again, regards Garry.

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KFC

Customer service issue
Reported by GetHuman-garrywal
May 17th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 260 others
0 customers following this
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Timeline

GetHuman-garrywal started working on this issue
May 17th, 2018 5:59am
GetHuman-garrywal indicated the issue is not fixed yet.
May 17th, 2018 7:26am
GetHuman-garrywal indicated the issue is not fixed yet.
May 18th, 2018 7:02am