Hello! My husband and I are Juul users, and have been for the last * months. We buy at...

GetHuman3339310's Problem With the Pods issue with Juul from July 2019

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The issue in GetHuman3339310's own words
Hello! My husband and I are Juul users, and have been for the last * months. We buy at least *-* *packs of pods everyday, ever since we discovered Juul and used it to stop smoking cigarettes. We love your product, but are concerned with the frequency in which we receive leaking juul pods. At least one per pack, sometimes every pod in the pack leaks. We will put a new pod in, take a few hits, and set it down only to return to it an hour later and find it empty. I’m not sure if the design is being addressed, or if it even can be, but I wanted to make sure someone knew. Juul pods get very pricey very quickly and especially with how many we have bought, we’d love to see a fix to this issue where we don’t worry if we are throwing away our $**. We have started looking into new products so that we can avoid this issue, but hate to do so because we love the Juul. I’m sure we can’t be reimbursed for the leaking pods, or have them warrantied in some way, but we do keep all boxes and pods if that happens to be an option. Thank you for your time.

GetHuman3339310 did not yet indicate what Juul should do to make this right.

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Juul

Problem With the Pods issue
Reported by GetHuman3339310
Jul 30th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5969 others
0 customers following this

Timeline

GetHuman3339310 started working on this issue
Jul 30th, 2019 9:44pm

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