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Juul Customer FAQ

Top Answers & How-to Guides

What is Juul's Phone Number?

The question we are asked most often is about how to talk to Juul customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information...

Can I use other e-liquid brands with my Juul device?

No, you cannot use other e-liquid brands with your Juul device. Juul pods are specifically designed to work with the Juul device and...
Ask any question you have about Juul customer service, get an answer now.
Contact Juul customer service

Account Recovery

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information...
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Defective Pods

What do I do if I'm having problems with defective Juul pods?

There are many ways tom try and fix a defective Juul pod. That's why we researched them all and laid out the best solutions to get...
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Returns

Can you return a broken Juul?

Juul devices and pods are really convenient but because they are pieces of technology, they can break from time to time. Here's what...
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Safety

Is it safe to charge my Juul device overnight?

We do not recommend charging your Juul device overnight. While Juul devices are designed with safety in mind and have built-in precautions,...
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Are Juul devices safe to use during pregnancy?

No, Juul devices are not safe to use during pregnancy. The use of any nicotine products, including e-cigarettes like Juul, can potentially...
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Pod Usage

How long does a Juul pod last?

A Juul pod typically lasts for about 200 puffs, equivalent to a pack of cigarettes. However, the duration may vary depending on the...
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Can I refill Juul pods with my own e-liquid?

No, it is not recommended to refill Juul pods with your own e-liquid. Juul pods are designed to be used with Juul's proprietary e-liquid...
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What is the nicotine content in Juul pods?

The nicotine content in Juul pods is 5% or 3% by weight, which is equivalent to 59 mg/mL and 35 mg/mL respectively. Each Juul pod is...
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Travel

Can I take my Juul on an airplane?

Yes, you can take your Juul on an airplane, but there are certain guidelines to follow. As of 2021, the Transportation Security Administration...
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Age Restrictions

Are there any age restrictions for purchasing Juul products?

Yes, there are age restrictions for purchasing Juul products. In the United States, the legal age to buy tobacco products, including...
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E-liquid Compatibility

Can I use other e-liquid brands with my Juul device?

No, you cannot use other e-liquid brands with your Juul device. Juul pods are specifically designed to work with the Juul device and...
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Help me with my Juul customer service issue

Ask any question you have about Juul customer service. We will do our best to get you answers right away.
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