Dear Friends @JUUL Labs:**ISSUE: —JUUL Labs E-Juice Pods:* —*the pricing and recent pri...

GetHuman-davewal's customer service issue with Juul from January 2019

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The issue in GetHuman-davewal's own words
Dear Friends @JUUL Labs:**ISSUE: —JUUL Labs E-Juice Pods:* —*the pricing and recent pricing changes and upping prices is HIGHLY offensive AND GREED ALWAYS ENDS IN DISASTER, PLEASE listen to your loyal customers (we aren’t asking you to lose money, but lowering prices would increase revenue, if you find the “sweet-spot” IF PRICES INCREASE, JUUL WILL BE A THING OF MY PAST, that’s not a threat, it’s a fact—this is unsustainable and YOUR PODS LAST HALF AS LONG AS THEY USED TO, and are now higher priced? COME ON JUUL..care about your customers, we are your income, so please stop gouging us: we have options and I don’t want to turn to them but my bank account doesn’t lie..that’s all friends @JUUL..you make great products..PLEASE HEAR ME! :)* ..I have decent income and find it unsustainable..IF they want my business (steady middle-class) and the majority of lower income smokers..they might want to look at a severe decrease in pod pricing..just the fact the prices are increasing for *-measly pods, is hard to put up with..I cannot keep this up and JUUL is amazing, however I have other options. And if JUUL doesn’t wish to listen to its higher-class consumers issues with pricing, I can see them crumbling under their greed..pray they hear us* and take this SERIOUSLY..*Guys*Gals @JUUL: LOVE YOUR PRODUCTS..don’t make them unattainable for even the high-middle-class..I mean $** for *pods..and $** for Mango!!?&?? Why Be greedy and make your most popular flavor $*-* more? Kindve rude..really offensive and I don’t feel as much loyalty to you, since you are scalping us!...if you wish to stay relevant, give up a few bucks on Pods—watch your sales go through the roof!**Just FYI—from an Established PROFESSIONAL sales-business background .. I’m telling you, scalping your LOYAL customers is not only rude it’s unsustainable..truly please hear us!**—JUUL, my friends at JUUL, please reach out, I’m willing to kindly tell you my concerns and what I’ve heard “at the water cooler” about people giving up on JUUL..they seem to be increasing Sales, but then Pod prices come in, and people who bought devices just sell them off..POD-PRICING WILL KILL THIS COMPANY!..and that’s not because I’m disgruntled—I’m not, I love your products and customer service is Exceptional—*please keep that up.***—expecting your response soon, and I would hope for a back and forth, so you can hear our plight here, and what people are saying about moving away from JUUL, and i tell them “stick with JUUL, they will figure out they are shooting themselves in the foot and OFFENDING AND ALIENATING THEIR CONSUMER-BASE..**Thank You* With Kindness and Concern,**-Dave W.

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Juul

Customer service issue
Reported by GetHuman-davewal
Jan 26th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2676 others
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GetHuman-davewal started working on this issue
Jan 26th, 2019 5:44pm