Juul Customer Service Issues

I recently purchased a Juul device earlier this month after hearing great reviews. Prior to this, I had issues with leaking cartridges from the Blu brand, so I tried Markten, but they were disappointing. Despite receiving the starter kits for free with my purchases, I'm disappointed with the performance. Spending around $55 on the starter kit and $20 on two mint refill packs, I was unable to try other flavors like mango or creme brûlée. Unfortunately, both mint refill packs had issues - the first had two empty cartridges, and the second leaked into the unit. Furthermore, the latest pack is leaking from the top holes when used. It is frustrating to have encountered these problems with both packs bought from different stores. Overall, I am dissatisfied with these repeated issues and the amount of money spent on these products.

This is the second time I am contacting you regarding my leaking pod issue. I will be calling tomorrow as I am disappointed that I have not received an email response yet. Due to the delay in receiving my pod replacements, I had to resort to smoking cigarettes today after two months of not doing so. I had previously emailed all three batch codes from my defective mango 4 packs and creme 4 pack. The time it is taking to receive the mailer is unacceptable. As a loyal auto-ship customer who spends hundreds with Juul, I buy at least 7 packs a month, not including store purchases. All I want is to have my pods replaced promptly. At this stage, I believe you should provide me with one of those blue devices as a gesture of goodwill for my inconvenience as this situation is becoming unmanageable. Thank you. - R.K.

I purchased a STARTER KIT and two pods were empty. Upon calling customer service, I was advised to open all the pods, which revealed one leaking inside my JUUL. Despite following instructions, the store where I bought it, United Daily Farmers in Bucyrus Ohio [redacted], refused to exchange it. I paid $53 for a defective product, and the leaking pod ran out within two hours of minimal use. I urgently need assistance as I relied on this for quitting smoking due to health reasons. I have documented evidence of the issue with pictures and a video.

I recently purchased my first JUUL from United Daily Farmers in Bucyrus, Ohio, and unfortunately, I encountered some issues with the product. After only a few days, one of the pods was empty, and the other leaked all over the device and my hands. I tried to return it to the store, but they refused to replace it, claiming they couldn't find my receipt. I have tried calling several times for assistance, but haven't been able to reach anyone. I documented the problem with photos and videos. Any help would be greatly appreciated. Thank you. - Tonya

Each Juul pod I use in my device is only lasting one day instead of the usual three, and they are leaking both inside and outside the device. I initially reported this issue with a pack of pods, and they were replaced under warranty. However, I now believe the problem lies with the device itself. I have also filed a warranty claim for the device, but in the meantime, I am dealing with the leaking pods. Although I can request a warranty claim for the pods, they require me to ship them back, which I understand. If I return the pods, I will have to purchase another pack while waiting for the claim to be processed—potentially facing the same leak problems. I am unsure of the best course of action moving forward. Best, A.

I purchased what I believe are counterfeit Juul pods from an authorized retailer at [redacted] N Clybourn Ave, Chicago, IL [redacted]. The package misspells "cigarettes" as "citarrettes," the pods do not fit properly, and the taste is unpleasant. Upon returning to the store, they only offered a replacement but no refund. All the tobacco, mango, and mint pods displayed the same packaging error, so I received a menthol pod without the issue. However, this pod does not deliver the usual vapor, flavor, or hit I expect from Juul products. I am discarding these pods due to concerns about diacetyl, which Juul products should not contain. I prefer Juul due to this and wish for a refund or exchange for the pods I originally wanted. The store's address is [redacted] N Clybourn Ave, Chicago, IL [redacted], listed as an approved Juul retailer. This experience has made me hesitant about purchasing Juul products in stores, despite their help in reducing my cigarette consumption. I aim to trust the authenticity of Juul products in the future.

I previously shared my issues with my Juul purchase here a week ago. To seek support, I had to enter a code for a replacement pack instead of directly messaging them about my problems. Recently, I paid $26 for an overpriced 4-pack of mango pods. Unfortunately, the first one leaked, and the taste of the second one was nothing like the starter kit. A new 4-pack of mint pods had the first one not fitting properly and falling out, while the second one started to leak as well. I am extremely frustrated by these repeated problems after spending so much money. I am considering switching to a different product if these issues persist. I hope to receive a new starter kit and multiple replacement packs to compensate for the money I feel I have wasted on faulty Juul products within just a month of purchasing.

I recently created an account. I understand the need for age verification, but I find it frustrating that there is no second chance if the ID photo is unclear. My new JUUL, purchased less than a week ago, blinks a blue light with a pod, unlike my old one that works fine. Unfortunately, I threw away the box and warranty right after unboxing it. I am eager to resolve the issue and would appreciate another opportunity to upload my driver's license for ordering convenience on your site instead of searching for costly stores. The email associated with my account is [redacted] Thank you.

Hello Juul Marketing Department, I am reaching out to discuss the potential advertisement of Juul in the upcoming Asheville Daily Planet edition in March. We can offer a full-page black-and-white print ad (10.25”w x 12.7”h) similar to the one featured in today's Charlotte Observer for only $[redacted]. Alternatively, your ad could be prominently placed across our two-page centerfold (21.5"w x 12.7"h) for just $[redacted]. If interested, for an additional $75 per month, your print ad could also be included in our online edition for 30 days to maximize exposure. Our distribution area spans from Mars Hill to Hendersonville and Flat Rock, and from Black Mountain to Waynesville, with a record circulation of 15,[redacted] papers distributed monthly. The deadline for submission is Monday, February 25th at noon for the March issue. Please let me know your thoughts. Thank you, John North Asheville Daily Planet [redacted]

I am very curious about the $5.70 fee your company charges for obtaining a signature on the delivery of products. Over the years, I have received many packages that required a signature and have never been charged for this service. The USPS, for instance, does not charge for signatures. I fail to see how obtaining a signature could cost your company anything since it's a standard practice. I am interested in understanding where this cost comes from and what the fees collected from customers are used for. Could you please provide more insight into why your company levies this relatively high fee? Thank you. Best regards, Karen

I attempted to reach out via the website, but my account has been blocked for reasons unknown. Recently, I purchased a 4-pack of mango pods from a deli for $26, but upon using them, I discovered they are not mango-flavored. The taste was unpleasant, akin to a burnt coil. I opened only one pod, and the rest remain intact. I possess the receipt and barcode and request a replacement due to this recurring issue with the pods' quality. Despite dealing with leaking problems in the past, the current situation with the wrong flavor is unacceptable. I am willing to return the pack if shipping costs are covered. Anxiously awaiting your response.

My fiancé received a Juul from a friend who quit vaping, but now it won't charge, only flashes green, and produces little vapor. We tried a new charger and pods, but no luck with troubleshooting. We can't find the box or a serial number on the Juul. I was born in '99 and found out from the police that I'm just old enough to use tobacco products in Maine. I have a Boulder vape, but preferred the Juul. Is there a way to fix or replace it? His friend had it for less than a year before passing it on without the box or any contact info.

I recently purchased a new JUUL starter kit in Florida from a gas station. Upon trying to register the code on the device, I received an error message indicating the code is invalid. I am disappointed as I spent $60 on this product, and I am experiencing a burnt taste with every use despite purchasing multiple pod packs. This has led to an additional $60 loss, totaling $[redacted] wasted. The device seems to be malfunctioning, with a blue light blinking each time I insert a pod. It appears to be providing excessive power to the coil, resulting in the burnt taste. I am puzzled by the invalid code and seek assistance as I was hoping to make a warranty claim given the product is new. I have used JUULs before without encountering such issues. Pricing may also be a deterrent for those looking to switch from cigarettes. This experience has left me dissatisfied.

Hello. I am a loyal Juul pod user. On March 1, [redacted], I bought a four-pack of Mango pods from Ammys in Norwich CT for nearly $23. Unfortunately, the pods seem to be counterfeit as they feel oily, cause a burning sensation in my throat, and lack the expected nicotine effect. Despite not having the receipt, I can provide images of the box and its contents, the box code is G0705AG-1. I am Laura C. from Norwich CT, aged 49, well above the legal age to purchase Juul products. Usually, I enjoy mint or menthol flavors, but I decided to try Mango since it was available at the store. However, after researching, I realized Juul no longer produces Mango pods. I believe these pods are not genuine due to their taste and effects. I hope you can assist me in replacing them with Mint or Menthol pods. Thank you for your attention to this matter. Laura C. - Norwich CT

I purchased a new Juul kit to replace a defective one, but I never received the replacement from Juul. Even with the new kit I bought recently, after about 2 weeks, it is experiencing the same issue where it won't work properly. Despite trying different solutions found online, the Juul still doesn't produce any vapor, although the light indicates it's charging and the pod is inserted correctly. I've invested a lot of money in pods, kits, and juice, and I can't afford to spend another $60 on yet another kit. I previously had a warranty on my old Juul, but the replacement never arrived. This is the second kit I've encountered issues with, working fine initially but suddenly failing. I am hesitant to make another purchase after already spending $[redacted] this month due to these problems.

I received my order #R[redacted]10 today, March 6th, [redacted]. Upon inspection, I realized that I mistakenly received two "mango" juul pods instead of the "creme" flavor I ordered. Due to a long wait time on the phone with juul customer service, I am hoping to resolve this issue through this platform. I am aware that I need to contact them within 72 hours for an exchange. The serial numbers of the two mango pods are GK16FC12A and GK16FC12A, and I would like to exchange them for the correct "creme" flavor pods. The unopened mango pods are from the same batch, given their matching serial numbers.

I bought a pack of Cucumber pods at a local chain. After opening the pack and using two pods, I encountered the same issue with both. I went back to the store with my receipt, but they refused to take returns on tobacco products. I am a long-time Juul user and have never had this problem before. I would appreciate it if the company could assist me in resolving this issue since the store was unhelpful.

Hello everyone! I am a devoted fan of your product. Your item is the only thing that helped my Fiancé and me to give up smoking. I have a regular shipment with you, but unfortunately, it won't arrive for another week. I had to buy a pack of pods from a smoke shop in the meantime. They offered mango flavor, and I bought it, but when I opened it, I noticed the packaging was different. The liquid was dark brown and did not taste like mango at all. I paid $30 for this pack of pods in Florida, which is quite a lot. I understand that I might not get a refund or replacement from you, but I just want to raise awareness about this issue to prevent others from being deceived by fake products at smoke shops. Thank you for listening.

I recently bought 2 packs of mint pods from a verified Juul dealer in Middletown, Connecticut. Upon opening them, I noticed the packaging was cellophane and the pods were oddly shaped, making it difficult to fit into my Juul device. After managing to insert the pod, I found the flavor was not the classic mint as expected, causing me concern about its contents. I am disappointed about spending my money on these pods and now worry about potential health risks. Despite attempting to resolve this through phone and Juul’s website, I faced difficulties. Moreover, I encountered issues with SMS verification on my Juul account, claiming my number was linked to another account. I find this confusing and frustrating. I request 2 replacement packs of mint pods and ask for assistance in resolving the account verification problem.

I recently purchased a Juul and I am quite disappointed with it. The pull quality is weak, and the mint and original flavors are overly sweet. Even after a full charge, the battery seems to be draining quickly. I hoped to use this to quit smoking, but now I regret spending $66, including tax, on it. Unfortunately, [redacted] won't accept a return since I've opened the package. I would like a refund so I can buy a more effective product. Several friends share my disappointment. I'm hopeful you can assist me with this issue so I can move on to a better smoking cessation option. Thank you. -Vinnie.