I am trying to reset my password and can't get juul to send me a link. I've ordered sev...

GetHuman-glfenn's customer service issue with Juul from January 2019

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The issue in GetHuman-glfenn's own words
I am trying to reset my password and can't get juul to send me a link. I've ordered several items and can't remember password but after *-* tries no luck with contact so tried making another acct and they try verifying age but again having issues and using same exact data and need to talk to a live person. I'm over ** and have no idea why my present acct won't come up and why my address is good enough and causing problems. This process is over * days already and very frustrated because I need to talk to someone to straighten this out. I've spent a lot and just need to reset a password so I can cont to order items or clear up error on their end with address that they have on file since I've not moved to verify new data. I'd be extremely grateful.
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Customer service issue
Reported by GetHuman-glfenn
Jan 25th, 2019 - 3 mons ago
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GetHuman-glfenn started working on this issue
Jan 25th 3:36pm
GetHuman-glfenn indicated the issue is not fixed yet.
Jan 25th 3:37pm