This is outrageous, my account says my birthday is June *rd ****. And i am unable to ed...

GetHuman1956483's customer service issue with Juul from January 2019

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The issue in GetHuman1956483's own words
This is outrageous, my account says my birthday is June *rd ****. And i am unable to edit changes it will not let me change the age to ****, but i sent a picture of my drivers license and it clearly says my birthday is June *rd **** I’m confused as to why that did not meet age requirements. I just purchased my juul yesterday and it does not connect to a hit, if it does hit it comes out burnt. I would like to use my warranty now.
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Juul

Customer service issue
Reported by GetHuman1956483
Jan 13th, 2019 - a mon ago
I have an issue with Juul too
Not resolved
Seen by 2 customers so far
Similar issue to 2433 others
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Timeline
GetHuman1956483 started working on this issue
Jan 13th 3:59pm