same issue, no charge, no light. trying to get replacement under warranty, but return w...

GetHuman1221497's customer service issue with Juul from September 2018

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The issue in GetHuman1221497's own words
same issue, no charge, no light. trying to get replacement under warranty, but return website not accepting my credentials (even though they are defintly correct) so this has halted my process in getting a new juul because mine obviously had a battery defect when manufactured.
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Juul

Customer service issue
Reported by GetHuman1221497
Sep 28th, 2018 - 3 mons ago
I have an issue with Juul too
Not resolved
Seen by 3 customers so far
Similar issue to 1089 others
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Timeline
GetHuman1221497 started working on this issue
Sep 28th 6:28am