Before I started vaping, I smoked half a pack a day of cigarettes, and I had lots of he...

GetHuman993900's customer service issue with Juul from August 2018

613 similar
0 following
Help with my Juul issue
First: share to improve GetHuman993900's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman993900's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman993900 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman993900's own words
Before I started vaping, I smoked half a pack a day of cigarettes, and I had lots of health issues because of it. I turned to JUUL, which was a pretty awesome alternative that helps me a lot. The problem is, my juul device when it came already had LED problems, and also the battery would always die so quickly. I opened up the juul and looked at the internals, and one of the wires seemed like it was butchered up. When I tryed to asess the issue, the wire got out of control and I was unable to put it back together. Honestly I loved my juul experience, and I want another one very badly, but my financial situation currently doesn’t allow me to purchase a new one. I would like a total replacement of my juul, and I have pictures of the issue if it is necessary. Please get back to me ASAP!
GetHuman993900 did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman993900 fixed the problem
We are waiting for GetHuman993900 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman993900 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman993900
Aug 15th, 2018 - a yr ago
I have an issue with Juul too
Not resolved
Seen by 4 customers so far
Similar issue to 613 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
GetHuman993900 started working on this issue
Aug 15th, 2018 8:38am