I have tried to register for my account for the website, however I am currently ** year...

GetHuman-robhatch's customer service issue with Juul from May 2018

Help with my Juul issue
The issue in GetHuman-robhatch's own words
I have tried to register for my account for the website, however I am currently ** years old, and it is saying they cannot verify my age. The real problem is I have been trying to use my warrenty, because I believe the battery for my juul device is dead, and is no longer functioning right. I have a one year limited warranty, but I'm very confused on how to go about this. I've been told I just need to sign up and there's a step by step, but I can't even sign up!
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Juul

Customer service issue
Reported by GetHuman-robhatch
May 26th, 2018 - 6 mons ago
I have an issue with Juul too
Fixed
Seen by 6 customers so far
Similar issue to 641 others
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Timeline
GetHuman-robhatch started working on this issue
May 26th 1:24pm
GetHuman-robhatch indicated the issue is not fixed yet.
May 26th 3:02pm
GetHuman-robhatch indicated the issue is not fixed yet.
May 27th 11:29pm
GetHuman-robhatch indicated the issue is not fixed yet.
May 27th 11:31pm