I visited a store in Orlando FL on May **th **** that I saw had JUUL Pods. I noticed th...

GetHuman-willande's customer service issue with Juul from May 2018

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The issue in GetHuman-willande's own words
I visited a store in Orlando FL on May **th **** that I saw had JUUL Pods. I noticed that they tasted wierd and really burnt. Then I started looking at the Pods and package and compared to them to my old packages. I immediately came to the realization that they are selling fake JUUL pods. The labeling is different font, and different colors, the bar codes are designed and printed completely different, the make of the JUUL pod is different as in the design and the materials used. I am very upset as I know it is not your fault and it could not be theirs. It's just ***** that I spent $** on a single pack of Pods that I can't even use... Please contact me for more information on store location, and packaging pictures, etc. Thank you and have a nice day.
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Juul

Customer service issue
Reported by GetHuman-willande
May 14th, 2018 - 10 mons ago
I have an issue with Juul too
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Seen by 5 customers so far
Similar issue to 28 others
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GetHuman-willande started working on this issue
May 14th, 2018 8:48am
GetHuman-willande indicated the issue is not fixed yet.
May 15th, 2018 9:22pm
GetHuman-willande indicated the issue is not fixed yet.
May 15th, 2018 9:23pm