I have an issue with your service being I am ** years old, I am not computer savvy and...

GetHuman-carmacki's customer service issue with JustFly from November 2018

1 view
466 similar
0 following
Help with my JustFly issue
First: share to improve GetHuman-carmacki's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-carmacki's next move: call JustFly.
The best way to get your problem resolved is to tap the button below to start calling JustFly. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-carmacki may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-carmacki's own words
I have an issue with your service being I am ** years old, I am not computer savvy and I have health issues. My grand daughter helped me book a flight and I had unexpected medical issues with my husband and tried to have my granddaughter cancel my flight within the allotted time frame. The customer service was very rude.. and no where in the policy on your page states that I need approval for my granddaughter to help me out. I ask for a refund and my granddaughter was told it's out of justflys hands and to contact the airlines for cancellation refund. The airlines said it is your company that should issue my money back to my card. Your customer mocked my frustration and were of no assistance. This is a horrible customer service center and company.. how do I get my refunded money for flight that I didn't go on..and was refused cancellation.
GetHuman-carmacki did not yet indicate what JustFly should do to make this right.
I have an issue with JustFly too
How GetHuman-carmacki fixed the problem
We are waiting for GetHuman-carmacki to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JustFly's attention and get better help faster. Tap below to get started.
Having JustFly issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would JustFly email you?
This email address isn't valid
Follow this issue
See how GetHuman-carmacki fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-carmacki
Nov 15th, 2018 - 3 mons ago
I have an issue with JustFly too
Not resolved
Seen by 1 customer so far
Similar issue to 466 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-carmacki started working on this issue
Nov 15th, 2018 3:58pm