Jio Customer FAQ

जिओ 5G अभी भारत में शुरू नहीं हुआ है। यदि आपके फ़ोन में 5G विकल्प है, तो यह आने वाले समय में उपयोगी हो सकता है, लेकिन वर्तमान समय में आपको 4G नेटवर्क पर काम करना होगा। जिओ के 5G टेस्ट पहले इन 2021 के अंत में शुरू हो चुके हैं और उम्मीद की जा रही है कि 2022 में आम जनता के लिए

सर, यदि आपने रिचार्ज कर दिया हैं और अभी तक कॉल नहीं कर पा रहे हैं, तो कॉल सेर्विस प्राप्त करने में देरी हो सकती है। इसे आमतौर पर कुछ समय के लिए ठीक होना चाहिए। यदि यह समस्या तुरंत नहीं हल होती है, तो आपको अपने क्षेत्रीय नेटवर्क कनेक्शन की जांच करने की सलाह दी जाती है। यदि आपक

We're sorry to hear you're experiencing signal issues. Jio takes network problems seriously. We understand how frustrating this can be. To resolve this, first, ensure your network settings are correctly set to Jio. Also, try restarting your device or switch your phone to airplane mode and then turn it off after 30 seconds. This often solves minor connectivity issues. If the problem persists, you may be in an area with poor coverage or there could be more technical issues that Jio needs to address. We advise you to reach out directly to Jio's customer service for further assistance. They have the tools and access to detailed network information to provide a potential solution.

Kuch technical issues ki vajah se aapko call receive karne mein problem ho sakti hai. Sabse pehle, aap apna network connection check kijiye aur apne mobile phone ko restart kijiye. Agar problem abhi bhi bani rahe toh, settings mein jaake sure kijiye ki aapka DND (Do Not Disturb) mode off hai aur call barring services deactivated hain. Roaming services on hain ya nahi ye bhi check kijiye agar aap out of state hain toh. Lastly, ye confirm kariye ki aapne apne Jio number ke liye sufficient validity aur balance rakha hai. Agar inn sabhi cheezon ke baad bhi problem solve nahi hoti, toh aapko nearest Jio store ya service center se sampark karna hoga.

To port your number to Jio from VI, you need to text PORT followed by your 10-digit number to 1900 (e.g. PORT 1234567890). You'll receive a Unique Porting Code (UPC) from your current operator via SMS. Then, visit any Jio store or Jio retailer with your UPC, identification, and a photograph. Complete the Customer Acquisition Form with the Jio executive and they will provide a new Jio SIM card. This SIM will be activated in about an hour for validation purposes. Full activation of the ported number will occur only after confirmation from your existing service provider. This process typically takes 48-72 hours.