I have several problems. I had a horrible, disappointing experience on my Jet Blue flig...

GetHuman2956090's Complaint About a Flight issue with JetBlue from May 2019

Help with my JetBlue issue
First: share to improve GetHuman2956090's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2956090 may need:
Name on ticket, Booking reference, and Email address on the account
The issue in GetHuman2956090's own words
I have several problems. I had a horrible, disappointing experience on my Jet Blue flight from Raleigh to Boston. I am a long-standing, loyal customer. I also have a medically documented disability and travel with a dog. I always bring proper documents from my primary medical doctor, and follow all protocols by uploading all paperwork well in advance. I also spend extra money to purchase even more space seats on every flight. Yesterday, despite carrying my usual Tumi carryon bag (which meets all standards according to the JetBlue website!). I was one of the first people to pre-board with other passengers and disabilities so the compartments were not even beginning to fill. An incredibly rude man grabbed my bag, tagged it for gate check and never allowed me time to access the medical supplies inside the suitcase! As soon as he did so he called out to a flight attendant (named Karla), who said “that’s twenty, we don’t need to check any more now”, and it became abundantly clear that it had little to do with my bag size but rather meeting some quota.**Even more upsetting, when they finished boarding the plane the flight was not even actually full, AND there was a completely empty overhead baggage compartment right next to my seat. (I have multiple photographs taken to document this.) **To sum up, I am a longtime customer with a well and properly documented medical disability who was treated rudely, denied access to my bag which contained medical necessities, and frankly lied to about how full the flight actually was.**I am so disheartened. I did not receive anything close to the experience that I paid for and I received no compensation or even an apology. In fact, I contacted customer service YESTERDAY and was told to expect a call from someone by the end of the day Sunday, and I have heard absolutely nothing from anyone.**I have never once complained about anything like this, and I would like to know what JetBlue is prepared to do to fix the situation for a longtime customer.

GetHuman2956090 did not yet indicate what JetBlue should do to make this right.

How GetHuman2956090 fixed the problem

We are waiting for GetHuman2956090 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get JetBlue's attention and get better help faster. Tap below to get started.
Having JetBlue issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

JetBlue

Complaint About a Flight issue
Reported by GetHuman2956090
May 20th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2378 others
0 customers following this

Timeline

GetHuman2956090 started working on this issue
May 20th, 2019 8:35pm