Hi JetBlue. I chose JetBlue because there are TVs on the seats .... period. I was so...

GetHuman-kimreic's customer service issue with JetBlue from May 2019

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The issue in GetHuman-kimreic's own words
Hi JetBlue. I chose JetBlue because there are TVs on the seats .... period. I was so excited, especially because my ** year old Dad who hadn't flown in a decade was going to be able to utilize the TV and I built up JetBlue's brand up .... only to be disappointed that TVs were not working on my flight. The flight attendant said we would all be getting vouchers. I would like to know when and how much. I would like to be considered for a voucher. This is JetBlue's opportunity to redeem themselves. (Flight **** May **) . Prices have risen w JetBlue over the last year and now this problem has arisen. My confidence is being shaken for JetBlue when I used to feel it was the premium carrier. My name is Kimberly Reichert and my father is Jarvis Mills. It's a bit embarrassing to have built your brand up so much and then go thru the frustration of a TV-less flying experience. Sorry JetBlue ... just feel transparency is needed in such a competitive marketplace. Signed .... "Frustrated on the Final Leg", Kim Reichert (***-***-****).

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JetBlue

Customer service issue
Reported by GetHuman-kimreic
May 14th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 2340 others
0 customers following this

Timeline

GetHuman-kimreic started working on this issue
May 14th, 2019 8:50pm
GetHuman-kimreic indicated the issue is not fixed yet.
May 14th, 2019 9:08pm
GetHuman-kimreic indicated the issue is not fixed yet.
May 14th, 2019 9:08pm
GetHuman-kimreic indicated the issue is not fixed yet.
May 15th, 2019 9:07pm

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