JetBlue Customer Service Issues

I have been a loyal jetBlue customer for years and even have your jetBlue Mastercard as my main credit card. I've recommended your airline to friends and family due to your ahead-of-the-competition service. However, my recent flying experiences have left me reconsidering my loyalty. My return flight from Las Vegas to JFK on August 2 (Flight [redacted]; confirmation DSMYQP) was delayed over 4 hours, causing me to miss work and incur extra expenses. The rebooked flight on August 4 (Flight #[redacted]) also faced delays and onboard issues, including lack of TV reception and weak internet signal. The quality of aircraft and customer service, which are the reasons I prefer jetBlue, were disappointing on these flights. One flight attendant's rude behavior further marred my experience and, in my opinion, does not align with your brand's values. I am now seeking compensation for the numerous inconveniences and subpar service experienced by my boyfriend (Matthew Twomey) and me during our $[redacted] roundtrip flights.

Hello, On July 27, [redacted], I flew from Mumbai to Rochester via Abu Dhabi with Etihad and Jet Airways. When boarding in Mumbai, a crew member asked to check my red trolley bag due to limited space. Unfortunately, I only showed my boarding pass for the Mumbai-Abu Dhabi leg, leading to a mix-up. Upon arrival in Rochester, I received only my checked luggage, not my red bag. I reported the missing bag to JetBlue at ROC airport with the file reference number CBSB618241. It was located in Abu Dhabi, but despite completing all necessary procedures, it hasn't reached me. JetBlue informed me they are still waiting for it to arrive from Etihad at JFK for transfer to ROC. I urgently need my bag as it contains essential educational documents. The OHD number is AUH9W10155, and my flight was 9W [redacted]. Please deliver it to [redacted] Greystone Lane, Bldg No. 16, Apt 7, Rochester, NY [redacted]. Contact me at +1 [redacted] or +1 [redacted]. Thank you for your assistance.

Our flight was cancelled and caused us to miss work and shorten our family vacation with the grandkids in Florida. We had to pay extra for parking and a rental car, plus our direct flight was changed to a layover. This was not ideal, especially with my 82-year-old mother and two young children. My mother, Alberta Border, also had tickets for this flight. I spoke to a helpful JetBlue representative, and we were compensated $50 each, which I felt was inadequate. The delay was disappointing for my grandkids on their first trip to our new home and to Florida. I believe JetBlue could improve their compensation for situations like this.

Hello, my name is Elliot Martin and my wife is Angelia Martin. We were scheduled to fly from Atlanta, Georgia on July 15, [redacted], Flight #[redacted] with Booking Confirmation #[redacted], departing at 6:25 pm to JFK for a connecting flight to Dubai at 11:00 pm. Unfortunately, due to a weather delay, our departure was pushed to 10:30 pm, causing us to miss our connection. We had to cancel our trip and have filed a claim with our travel insurance company. They require a letter from the airline stating the delay details in order to process our claim. Could you please provide us with a letter explaining the situation? If you need further information, feel free to contact me via email listed below. Elliot and Angelia Martin

Hello, I recently returned from my trip to Turks and Caicos with JetBlue. Unfortunately, my flight #[redacted] on 8/9/18 was quite problematic. Scheduled for 8:34 departure, it was delayed until 11:30. Seated in 26D, I experienced a brown liquid dripping on my shoulder shortly after takeoff. Despite alerting the flight attendant, I was asked to wait due to the takeoff. The liquid continued to drip, eventually soaking my right side. The flight attendant identified it as soda from the overhead bin. I appreciate her offering me seltzer, but I remained wet for the duration of the flight. Additionally, my return flight #[redacted] on 8/13/18, scheduled for 1:30, was delayed until 6:05 due to issues with the pilot, after rerouting to Fort Lauderdale. Spending almost 7 hours at the airport was frustrating. While I usually prefer JetBlue, this experience has shaken my confidence in the airline. It was truly disappointing. Regards, Lakiesha

Dear JetBlue, I am reaching out to address an unfortunate experience I had with your airline last fall that I am hoping to discuss and resolve. The reason for the delay in my complaint is due to the circumstances surrounding my trips. In November, I experienced the sudden loss of my father and had to travel for his funeral and handle estate matters. Shortly after, my grandmother passed away, leading me to book a flight with your airline on November 30th to attend her funeral. During this emotionally challenging time, I encountered issues with carrying my luggage onboard and faced difficulties with airport security and the flight crew throughout my journey. Despite explaining my situation, I felt the service lacked empathy and understanding. The return flight on December 4th presented similar challenges and overall, the experience fell short of the compassionate approach I expected based on your Customer Bill of Rights. I wanted to share my feedback and hope for appropriate compensation and acknowledgment of the shortcomings during such a sensitive period in my life. Sincerely, Amanda K. J.

Dear JetBlue, I am writing to share my disappointment with my travel experience in March [redacted] to the Dominican Republic with JetBlue. While my departing flight from Orlando went smoothly, my return journey was far from satisfactory. On March 13th, despite feeling unwell with a stomach flu, I arrived early at the airport for my 7 am Flight# [redacted], only to find out it was canceled with no clear explanation. I waited for hours without any updates on a new flight, eventually needing hospitalization in the Dominican Republic. I was informed that the earliest direct flight was on March 18th, forcing me to take a long connecting flight due to work commitments. The subsequent delays and lack of assistance compounded my distress. Even more frustrating, I lost my job due to missing work as a result of the flight cancellation. Despite reaching out to customer service, the compensation offered was minimal, considering the financial and emotional toll this experience took on me. This incident has shaken my trust in JetBlue, especially as I had envisioned future travel with your airline, including for my upcoming wedding. I hope for a resolution to this matter. Regards, Katherine T.

I flew from New York to Charleston on 8/25 on Flt# [redacted]. I recently had back surgery and was traveling with a friend who was supposed to assist me with my bags and other tasks. When I received the "check-in" email, I noticed my ticket had my name listed as "Debbie," but my ID and Tru Blue account have my name as "Debra." I contacted JetBlue to correct this. My original seat selection was in the 9th row next to my friend, but at the airport, my boarding pass showed a seat in the 22nd row, causing inconvenience as I had to handle my bags without assistance. It was baffling why changing my name on the ticket also affected my seat assignment. This experience was distressing, especially as a loyal Tru Blue cardholder. - D.K.

I purchased a ticket for a 5:10 p.m. flight and arranged my plans accordingly. However, I received an email days later instructing me to change my flight to 5:20 p.m. When I contacted customer service, they offered to switch my flight to the morning at no extra cost, but I declined. They also promised a complimentary suitcase, which was not honored at check-in. The staff was unhelpful and ended up charging me for the bags. Upon arriving at the gate, I discovered the flight was delayed and had to endure a 3-hour wait. Despite my efforts to seek assistance and compensation, I have yet to receive any response. The delay caused me to miss my connecting flight, resulting in additional expenses for accommodations and penalties. I arrived early at the airport and never anticipated such a lengthy delay. I am still awaiting resolution for the inconvenience caused.

I have traveled on JetBlue numerous times, but unfortunately, my recent experience on a flight this past Sunday was very unpleasant. I had booked my flight through Expedia on August 19, [redacted], with booking reference BOOYPZ. After requesting a window seat and contacting JetBlue directly, I was promised that my seat preference would be accommodated. However, upon checking in online on September 9, [redacted], I discovered that my partner and I were not seated together. JetBlue informed me that I could purchase seats for $90 each to sit together, which I found unacceptable. Eventually, after a series of confusing interactions with JetBlue staff, we were seated at the back of the plane by the bathroom. During boarding, there were available seats that contradicted earlier information given to me. Additionally, my luggage arrived without its cover and two items were missing, which I reported to Rita in the baggage department. Despite my complaints, the situation was not resolved to my satisfaction. Overall, I was deeply dissatisfied with the service provided by JetBlue representatives. - M.

Dear JetBlue Customer Service, I tried to send this information to [redacted], but my email bounced back. Here is the previous message I attempted to send. My husband and I had our flight (flight #[redacted]) from FLL to RDU canceled on 9/1/[redacted]. We were promised reimbursement for ground transportation by an agent named Troy as there were no other flights available for over 48 hours. Due to family commitments, we rented a car and made the journey instead. I have attached receipts for the expenses incurred. The ticket confirmation number is LDOJQY. The receipts are for: - Alamo rental car agreement and receipt: $91.54 - 3 fuel receipts: $70.33 - RDU parking receipt (seeking partial reimbursement for an extra day of parking): $14 Total reimbursement requested: $[redacted].87 Please advise on any additional information required and the necessary steps to receive the reimbursement. Thank you, M. Miller

Hello, I want to report that due to the cancellation of our flight from FLL to RDU on 9/1/[redacted], we were advised by Troy that we could be reimbursed for transportation costs. Therefore, we chose to rent a car and drive instead. I have attached the receipts for the expenses incurred. Our ticket confirmation number is LDOJQY. The receipts attached include: - Alamo rental car agreement - Alamo rental car receipt: $91.54 - Three fuel receipts: $70.33 - RDU parking receipt: $14 The total reimbursement requested is $[redacted].87. I tried to email the receipts to [redacted], but the email bounced back. Please advise on the correct email address or alternate method to submit these receipts for reimbursement. Thank you, Melicent M. [redacted] Marshall Run Cir #[redacted] Glen Allen, VA [redacted]

Hello, I have a flight booked from Boston to Haiti on January 15, [redacted], with confirmation number OJNUJE. I'll be traveling to Haiti for three months to volunteer at the Creche orphanage in Kenscoff run by the Foundation of the Infant Jesus. They are urgently in need of formula, which is costly in Haiti. I am planning to bring formula and over-the-counter medications on my trip. There is a possibility I heard about that the airline might waive the luggage fee for mission trips like mine. As a retired individual on a fixed income, this would be greatly appreciated. Additionally, since I will be staying for an extended period, I kindly ask if it's possible to have approval for three free checked bags. Thank you for considering my request. - Antoinette C.

I am planning to file a complaint with the Superintendence of Industry and Commerce regarding the damages I suffered from the flight cancellations on July 23 and 24, [redacted]. Dear Mr. N.H., Unfortunately, the following flights have been canceled: Date Flight Operated by From Departure To Arrival July 23, [redacted] #[redacted] JetBlue Newark 8:59 PM Fort Lauderdale 12:02 AM In an effort to minimize the inconvenience caused, you have been rebooked on the following alternative flights: Your new flight itinerary: Date Flight Operated by From Departure To Arrival July 24, [redacted] #[redacted] JetBlue Newark 6:30 AM West Palm Beach 9:15 AM July 24, [redacted] #[redacted] JetBlue Fort Lauderdale 7:51 AM Bogota 10:25 AM We understand the frustration this situation may have caused and assure you that we will make every effort to ensure the remainder of your JetBlue journey is as comfortable as possible. To make any changes to your new itinerary, please visit our website at www.jetblue.com and access the "Manage flights" section using your confirmation number and last name for retrieval.

I missed a JetBlue flight from JFK to Portland, Maine due to the cancellation of my American Airlines flight from SFO to JFK on Sept. 27. As a result, I had to pay $[redacted].50 each for a new JetBlue flight on Sept. 29, which was double the original fare. I feel this pricing was unfair given the circumstances. I am seeking a significant cash refund or complimentary tickets for future JetBlue travel as compensation. I prefer not to receive mileage as compensation. Please reach out to me promptly to address this matter. Best regards, RS, MD

On Friday, October 5, my wife and I were set to fly on route #[redacted] from Syracuse to Orlando. This direct flight choice was crucial due to my elderly parents, John McKissick III and Karen McKissick, aged 85 and 87, who find transferring planes challenging. Unfortunately, the flight was canceled due to a plane computer issue. We were rebooked the next day with a layover in Boston, as no direct flights were available. While JetBlue offered a $[redacted] credit per person for the inconvenience, maintenance problems are concerning since there are no JetBlue mechanics in Syracuse. This caused hardship for my family, resulting in financial losses and a missed family vacation day. The compensation does not cover the incurred expenses or the emotional toll. We are hopeful for vouchers for the same flight in February [redacted] to restore our faith in JetBlue's customer service. Thank you for your attention.

On 10/9/18, I bought tickets for flight [redacted] from JFK to SJU at 6:52. I requested seats together for my husband and me, but the ticket agent mentioned a language requirement for emergency assistance. Despite assuring her we both know some English, they separated us. I was given a seat in the third row, and my husband was in another third-row seat. I perceived this as discriminatory due to language and felt embarrassed in front of fellow passengers. This incident on JET BLUE, with ticket agent Audrey, was unsettling. As I deal with a family illness in San Juan, this experience troubles me. I hope for a resolution as a first-time JET BLUE flyer. - Esther R.

Hello, I had a disappointing experience on my return flight from San Francisco (Flight [redacted]). I asked a male attendant for a plastic fork but was rudely told they only had regular forks. Even when I requested one politely from a female attendant named Kayla, she also refused. This left me unable to eat the food my family had prepared for me, making me feel humiliated. This mistreatment was unlike any I have experienced in my extensive travels. I am a retired professor on a fixed income, planning to visit my son in California. To address the emotional impact of this incident, a roundtrip ticket from New York City to San Francisco around Christmas for my upcoming visit with my son would be greatly appreciated. I eagerly await your response. Sincerely, Angela D.

I was on Flight [redacted] from JFK to Fort Lauderdale last night and left my Samsung S3 tablet in the seat pocket at 11E. The flight landed in Ft. Lauderdale at 6:30 pm. I have already contacted JetBlue and Ft. Lauderdale Airport's lost and found departments, but they haven't located it. The Ft. Lauderdale Airport's lost and found mentioned they don't handle items left on the aircraft. I tried calling the provided JetBlue number at JFK ([redacted]) but couldn't reach them. The tablet is thin and 10 inches in size, potentially still in the seat pocket. Any assistance would be greatly appreciated. Thank you.

Yesterday, during my flight from JFK to Fort Lauderdale on flight [redacted], which arrived at FLL at 6:30 pm, I accidentally left my Samsung Tablet in the pocket in front of seat 11E. I filled out lost and found forms for both Ft. Lauderdale Airport and JetBlue. After contacting Ft. Lauderdale Airport and being directed to JetBlue baggage services, they advised me to check with JFK. Even though I reached out to JetBlue this morning and no tablet has been turned in, I suspect it may still be in the seat pocket since it's slim and 10 inches wide. I tried calling the JFK number provided ([redacted]) without success. I would appreciate it if someone could verify if my tablet is still on the aircraft used for flight [redacted]. Thank you for your help.