I was booked on JetBlue flight **** from PIT to FLL this morning. **I had no bags to ch...

GetHuman442697's customer service issue with JetBlue from April 2018

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The issue in GetHuman442697's own words
I was booked on JetBlue flight **** from PIT to FLL this morning. **I had no bags to check in and have TSA precheck. Knowing the gate closes ** minutes prior to departure, I got to TSA ** minutes prior to departure, more than enough time to get to the gate (using TSA precheck.)**Alas, I was not able to open up the boarding pass on the JetBlue app! **I proceeded to the JetBlue check in desk, concerned that this delay would result in my missing my flight. I dealt with a very nice lady named Leslie and her male supervisor, who explained to me that the airline policy is to close the flight ** minutes prior to departure, not allowing access to the mobile boarding pass from that point. **I am a frequent traveler, this is the first time I'm hearing of a mobile boarding pass pull up time limit of ** min. Leslie and her supervisor were also unable to show me where this policy is stated.**They rerouted me with a layover through Boston, resulting in my reaching FLL * hours later than scheduled. **I believe not sharing this policy in advance is the negligence of JetBlue. I would like to be refunded the cost of my ticket and receive compensation for this ridiculous delay and lost day at work. **Clive Freedman*Confirmation BAMXAC*True Blue * **********

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JetBlue

Customer service issue
Reported by GetHuman442697
Apr 30th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 86 others
0 customers following this

Timeline

GetHuman442697 started working on this issue
Apr 30th, 2018 11:16am

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