I was booked on JetBlue flight **** from PIT to FLL this morning. **I had no bags to check in and have TSA precheck. Knowing the gate closes ** minutes prior to departure, I got to TSA ** minutes prior to departure, more than enough time to get to the gate (using TSA precheck.)**Alas, I was not able to open up the boarding p*** on the JetBlue app! **I proceeded to the JetBlue check in desk, concerned that this delay would result in my missing my flight. I dealt with a very nice lady named Leslie and her male supervisor, who explained to me that the airline policy is to close the flight ** minutes prior to departure, not allowing access to the mobile boarding p*** from that point. **I am a frequent traveler, this is the first time I'm hearing of a mobile boarding p*** pull up time limit of ** min. Leslie and her supervisor were also unable to show me where this policy is stated.**They rerouted me with a layover through Boston, resulting in my reaching FLL * hours later than scheduled. **I believe not sharing this policy in advance is the negligence of JetBlue. I would like to be refunded the cost of my ticket and receive compensation for this ridiculous delay and lost day at work. **Clive Freedman*Confirmation BAMXAC*True Blue * **********
I trust that JetBlue will make this right and come up with a resolution that is fair.