We have a holiday booked with Jet* Holidays to Tenerife in September this year, due to...

GetHuman5043964's Loyalty program issue with Jet2.com from July 2020

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5043964's own words
We have a holiday booked with Jet* Holidays to Tenerife in September this year, due to Government health guidelines I wish to postpone this Holiday to next year. I feel it is not recommended to travel abroad unless it is essential travel as stated by the government.*I am being asked to pay my full balance which was due on the ********* and risk losing my deposit of £*** if this is not paid in full. As I am travelling to a country with strict guidelines on the current pandemic I feel I am within my rights to ask for my deposit to be transferred to the same holiday next year or be refunded my deposit. I look forward to hearing from you regarding this matter.

GetHuman5043964 did not yet indicate what Jet2.com should do to make this right.

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How Do I Change My Booking on Jet2.com?How Do I Make a Booking with Jet2?
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Jet2.com

Loyalty program issue
Reported by GetHuman5043964
Jul 8th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4425 others
0 customers following this

Timeline

GetHuman5043964 started working on this issue
Jul 8th 5:53pm
GetHuman5043964 indicated the issue is not fixed yet.
Jul 9th 7:12pm