Booking ref:-**************Mr Martin Need**Please can you help me, we booked our holida...

GetHuman4865123's customer service issue with Jet2.com from May 2020

Help with my Jet2.com issue
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The issue in GetHuman4865123's own words
Booking ref:-**************Mr Martin Need**Please can you help me, we booked our holiday thorough the co-op travel as a package deal with yourselves Jet*. *I phoned the co-op travel on the ********** at **:** and spoke to a lady named Michelle. She said she would send Jet* a e-mail requesting our cash refund. *** weeks was the time given for us to receive our cash refund. As I’ve not heard anything I re phoned them on Monday the ********** there response was you could got it in the next few days, and felt they didn’t care. As I’m a key worker I’ve spoken to to other colleagues and have had refunds from Jet* within a week saying Jet* are amazing, *Unfortunately we don’t feel this is it Jet* * co-op that is holding our refund up.is it possible that you could look into this for us.*We have flown with Jet* for a number of years and always found you amazing. But on this occasion we feel very let down.*We look forward to hearing from you.*Kind regards *Martin Need

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Jet2.com

Customer service issue
Reported by GetHuman4865123
May 24th, 2020 - a year ago
Not resolved
Seen by 30 customers so far
Similar issue to 3971 others
0 customers following this

Timeline

GetHuman4865123 started working on this issue
May 24th, 2020 6:42pm
GetHuman4865123 indicated the issue is not fixed yet.
May 25th, 2020 7:55am

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