I telephoned Jet* on * April about a refund for £*** for my cancelled holiday that was...

GetHuman-albyat's customer service issue with Jet2.com from April 2020

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The issue in GetHuman-albyat's own words
I telephoned Jet* on * April about a refund for £*** for my cancelled holiday that was due * April. I was told that I could get a full refund. It is now * days later and I still haven't received it. *My son booked the same holiday and he phoned them * days after me. He has received £*** in instalments and is still due another £***. So where is my refund I ask?*I've tried telephoning them today but they have closed their lines. In other words I can't get in touch with them. They're not accepting emails either, as they are saying that they're going to contact their customers now if their holiday has been cancelled. That's no good to me, as I've already spoken to them and they won't contact me. Could you help me please.

GetHuman-albyat did not yet indicate what Jet2.com should do to make this right.

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Jet2.com

Customer service issue
Reported by GetHuman-albyat
Apr 9th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 3310 others
0 customers following this

Timeline

GetHuman-albyat started working on this issue
Apr 9th 1:18pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 9th 1:19pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 9th 5:35pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 9th 5:36pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 9th 5:36pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 9th 5:36pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 9th 5:36pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 10th 1:26pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 12th 1:43pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 12th 1:44pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 12th 1:44pm
GetHuman-albyat indicated the issue is not fixed yet.
Apr 12th 1:44pm

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