Can you please tell me if this first of April holiday is still going ahead I booked it...

GetHuman4478834's customer service issue with Jet2.com from March 2020

Help with my Jet2.com issue
The issue in GetHuman4478834's own words
Can you please tell me if this first of April holiday is still going ahead I booked it on Friday the payment was pending until today now it is out of my account but your company is saying nothing is flying out if this is the case can you refund me a s a p please I have tried since Friday to speak with someone I know it’s mayhem but why take the payment if you have known since Friday this was happening

GetHuman4478834 did not yet indicate what Jet2.com should do to make this right.

How GetHuman4478834 fixed the problem
Hats off to jet * we were due to travel to Benidorm on the *st of April but with the virus affecting all countries I rang and asked what I could do I was offered a change of date free of charge or a full refund I chose a refund as we don't know what is going to happen in the future got an email to say refund would be with me in * to * days it was put in my bank within * days well done to you all under the circumstances I didn't have to wait excellent service
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How Do I Change My Booking on Jet2.com?How Do I Make a Booking with Jet2?
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Jet2.com

Customer service issue
Reported by GetHuman4478834
Mar 17th, 2020 - 7 months ago
Fixed
GetHuman4478834 shared how to fix
Seen by 6 customers so far
Similar issue to 2012 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman4478834 started working on this issue
Mar 17th 9:46am
GetHuman4478834 confirmed the issue is fixed. Hooray!
Mar 20th 5:04pm
GetHuman4478834 shared this issue with your circles on Google+
Mar 20th 5:15pm

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