HI. My name is Charmaine davies I have just attempted to book a holiday on the website...
GetHuman4266791's customer service issue with Jet2.com from January 2020
Help with my Jet2.com issue
The issue in GetHuman4266791's own words
HI. My name is Charmaine davies I have just attempted to book a holiday on the website for paradise lago taurito in gran canaria. flying on Monday **th july **** from Manchester airport. my rooms were * family rooms for * people, total cost was £**** and deposit was £***. I pressed to confirm booking and it came up saying there was an error in my details. upon checking everything was ticked green and no apparent details were wrong but I couldn't continue. after checking my online banking there is a pending transaction to jet* for £*** and the money was off my available balance. I never received a confirmation email with booking reference, so i am unsure wether this is a problem with the holiday or my bank. can someone contact me asap as the rest of my familys bookings have went through with no issues. I can be contacted on *********** anytime
GetHuman4266791 did not yet indicate what Jet2.com should do to make this right.
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How GetHuman4266791 fixed the problem
I had a call and a few emails from a lovely girl called Gemma who not only fixed my issue but went above and beyond to make sure that I had everything I wanted from jet* and I managed to book my *rd holiday with jet*. Gran canaria here we come ****
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