HI. My name is Charmaine davies I have just attempted to book a holiday on the website...

GetHuman4266791's customer service issue with Jet2.com from January 2020

Help with my Jet2.com issue
The issue in GetHuman4266791's own words
HI. My name is Charmaine davies I have just attempted to book a holiday on the website for paradise lago taurito in gran canaria. flying on Monday **th july **** from Manchester airport. my rooms were * family rooms for * people, total cost was £**** and deposit was £***. I pressed to confirm booking and it came up saying there was an error in my details. upon checking everything was ticked green and no apparent details were wrong but I couldn't continue. after checking my online banking there is a pending transaction to jet* for £*** and the money was off my available balance. I never received a confirmation email with booking reference, so i am unsure wether this is a problem with the holiday or my bank. can someone contact me asap as the rest of my familys bookings have went through with no issues. I can be contacted on *********** anytime

GetHuman4266791 did not yet indicate what Jet2.com should do to make this right.

How GetHuman4266791 fixed the problem
I had a call and a few emails from a lovely girl called Gemma who not only fixed my issue but went above and beyond to make sure that I had everything I wanted from jet* and I managed to book my *rd holiday with jet*. Gran canaria here we come ****
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Jet2.com

Customer service issue
Reported by GetHuman4266791
Jan 18th, 2020 - 9 months ago
Fixed
GetHuman4266791 shared how to fix
Seen by 2 customers so far
Similar issue to 1080 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman4266791 started working on this issue
Jan 18th 10:09pm
GetHuman4266791 confirmed the issue is fixed. Hooray!
Jan 21st 9:31pm