Flight NO. LS*** from Glasgow to Tenerife on *th May **** booking ref: ********s**h. Th...

GetHuman2958763's customer service issue with Jet2.com from May 2019

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The issue in GetHuman2958763's own words
Flight NO. LS*** from Glasgow to Tenerife on *th May **** booking ref: ********s**h. This was the worst flight I had the misfortune to be on. Drunk passengers (stag do consisting of approximately ** males) sat directly behind my party of * in row ** and seats further back from row **. The language was offensive, their behaviour was out of order, they were fighting amongst themselves. Two of these passengers were spoken to by Police in the tunnel before boarding the plane and I was surprised the air crew allowed them all to board. The crew had no control over them. The whole situation was frightening and very intimidating. I was travelling with my sister and my mum. This holiday was for my mum's **th birthday. I had purchased champagne and had to ask twice for this to be served as the air crew were "keeping out the way of the unruly behaviour". I had no option as the plane was full and we had to sit in row ** as we had booked that in advance. I spoke to a crew member regarding my feelings. She went to the Head Air Crew who came to speak to me to tell me their colleague was upset. I was amazed at that response. I confirmed to the crew they were paid to be on this plane, they were not paid to take abuse, but they had the power to deal with it, which they failed to do. I confirmed I had paid money to be on this plane. I was on holiday too and they had a duty of care to transport me in a safe, comfortable environment and they failed miserably. My party had to put up with the madness for the best part of * hours and I was very distressed, not to mention how my mum felt. The crew told me they would be submitting a report. I am unsure how that was supposed to make me feel better. I did check that the stag party were not returning on my flight home as I could not have dealt with another flight like that. I feel if they had stopped maybe two of the crowd from boarding the others might had behaved and taken the crew seriously. I feel their behaviour was down right dangerous. I had on occasion to ask some of the older men in the party to try and stop others from fighting. They were hanging over seats and going mad. I would like a response to this as it has made me very reluctant to book with Jet* again. I appreciate once you are in the air it is very limited what can be done and that is the reason I feel the action should have been taken at Glasgow. Our flight was delay by just under * hours and I don't know if the stag party had drank more than they would have because of the delay. The only saving grace was they were refused alcohol on the plane, but they had their own supply.

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Jet2.com

Customer service issue
Reported by GetHuman2958763
May 21st, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1010 others
0 customers following this

Timeline

GetHuman2958763 started working on this issue
May 21st, 2019 11:16am
GetHuman2958763 indicated the issue is not fixed yet.
May 23rd, 2019 6:43pm
GetHuman2958763 indicated the issue is not fixed yet.
May 23rd, 2019 6:43pm
GetHuman2958763 indicated the issue is not fixed yet.
May 24th, 2019 11:41am
GetHuman2958763 indicated the issue is not fixed yet.
Jun 3rd, 2019 10:58am

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