Please reply! I need advise on allergen control & your explanation regarding my complaint.
GetHuman2615232's customer service issue with Jet2.com from March 2019
Help with my Jet2.com issue
The issue in GetHuman2615232's own words
Hi there. I haven't yet had your reply. I had a power-cut & your e-mail must have been lost. Please can you re-send ASAP? Here is the original e-mail: Reference *YWSP***From: Dianne *mailto:*****@***.com* *Sent: ** February **** **:***To: *****@***.com'*Subject: Jet*.com - *YWSP***Hi there,*I just wanted to log a complaint about the very poor quality of my pre-booked meal on flight LS*** from Fuerteventura to EMA yesterday.*I pre-ordered the Beef Thai meal. There was ONE piece of beef, about *cm square. There were however * large pieces of potato – not what I’d expect in a Thai meal. *To say I was disappointed is an understatement.*I have recently been diagnosed with Coeliac disease, so it’s very difficult for me to select my food as you don’t provide full allergen information on your website when placing the meal order. Basically I have to guess what meals are gluten free.*Obviously I cannot eat the roll, crackers or the chocolate pudding, which leaves a very small meal left. To then be faced with such a poor standard of main meal was upsetting.**FYI on the outward journey I had the Rich Beef Casserole which was delicious.**I look forward to your reply.**Regards,*Dianne Collins***From: Dianne *mailto:*****@***.com* *Sent: ** March **** **:***To: 'Jet*.com Customer Service Mailbox'*Subject: RE: IMPORTANT PLEASE READ - Jet*.com Acknowledgement**Hi there.*You very kindly replied to this e-mail but sadly I am unable to find it. Could you please re-send?*Many thanks,*Mrs D Collins**From: Jet*.com Customer Service Mailbox *mailto:C*****@***.com* *Sent: ** February **** **:***To: Dianne*Subject: IMPORTANT PLEASE READ - Jet*.com Acknowledgement*** * *Thanks for contacting the*Customer Service Team**Rest assured that we have received your enquiry.**We pride ourselves on being clear and honest, so we’ll aim to send you a response within ** days. If you are contacting us about a Jet*holidays booking, you should expect a response in a maximum of ** days depending on the nature of the enquiry. We will often respond sooner, but we think it’s important we give your enquiry the time it deserves to provide you with the best possible service. If your enquiry relates to a Jet*holidays booking we may need to liaise with the hotel, our resort team or transfer company to ensure it is investigated thoroughly. *For other questions, please check our FAQs section first. If you still need help, you can contact one of the following departments:**Need help before you travel?*You can email this team at *****@***.com if you have any general queries before your flight.**Need help with a holiday booking?*If you have a question about a Jet*holidays booking, you can visit the FAQs section at Jet*holidays.com**Want to cancel your booking?*You can cancel your booking by visiting the Manage My Booking section at Jet*.com and requesting a cancellation. You must click on the email you’ll receive to confirm your cancellation.**Want to make an insurance claim?*If you require a statement of non-travel, please visit the Manage My Booking section at Jet*.com. You can print a letter for each customer who did not travel.**In support of your insurance claim, you can also request statements to confirm flights have been flown, to prove cancellation of a booking or to confirm expenses. Please print and complete this form, then send it to the address shown. We’ll aim to respond to within ** days.**If you have any other enquiry, please write to our postal address: Jet*.com Customer Care Team, PO Box ***, Leeds, LS** *GE.**Once again, thank you for contacting us.*Jet*.com Customer Service Team
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