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Jet2.com Customer FAQ

Top Answers & How-to Guides

What is Jet2.com's Phone Number?

The question we are asked most often is about how to talk to Jet2.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the options for seating on Jet2.com flights?

Jet2.com offers three seating options to cater to passengers' diverse preferences. The first is Standard seating, which provides a The second option is Preferred seating, which offers seats with extra legroom, facilitating a more spacious journey. This is particularly beneficial for passengers desiring additional comfort or needing more space to stretch out. Lastly, Jet2.com offers Premium seating. This premium option guarantees exceptional comfort and convenience, providing extra legroom, enhanced reclining capabilities, priority boarding, and dedicated overhead storage space. Premium seating ensures a luxurious and exclusive travel experience. Regardless of the seating option chosen, all passengers are treated to excellent onboard service, including complimentary in-flight refreshments, a vast range of onboard entertainment options, and friendly, professional cabin crew ensuring a pleasant journey with Jet2.com....
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Recent Jet2.com Customer Questions

Can I bring a men’s suit bag on plane

Yes, you can bring a men's suit bag as carry-on luggage on Jet2.com flights. However, it must adhere to the airline's cabin baggage size restrictions which is a maximum dimension of 56 x 45 x 25 cm. The bag will need to fit into the overhead compartments or under the seat in front of you. So, it is advisable to pack your suit in a suit bag that fits those dimensions. It also must be within your allotted baggage allowance. It's always a good idea to double-check the restrictions before you travel to avoid any unwelcome surprises at the airport.
Asked May 4, 2024 3:53 AM

Can I change my flight home to an earlier date

Yes, you can change your flight to an earlier date with Jet2.com, subject to availability and any potential fees. You can do this by logging into your Jet2.com account and navigating to 'Manage My Booking'. Any changes may incur an amendment fee and difference in fare, depending on the change in flight date. It's always worth checking the specifics of your ticket type as some fare classes may have different conditions regarding changes and cancellations.
Asked Apr 20, 2024 7:13 AM

Trying to speak to customer services advisor as my insurance company is requesting confirmation that I spoke to you re assistance you helped me with

We're sorry, but as an online FAQ assistant, we're unable to provide direct phone contact or the confirmation your insurance company requires. However, if you previously contacted Jet2.com's customer service and discussed your assistance requirements, it might be recorded in your customer history. You could reach out again for the information you need. Remember to provide all essential details, such as your booking reference number, to help them find your record quickly.
Asked Apr 18, 2024 9:50 AM

My flight was booked for the wrong date, can I change that?

Yes, you can change the date of your Jet2.com flight. However, it's important to note that changes to your booking may incur charges. These charges are determined by the fare conditions of your ticket and the proximity to your original travel dates. You can make the changes by logging into the "Manage My Booking" section of the Jet2.com website. In the event of any difficulties, remember to stay calm, and Jet2.com will do their best to assist you.
Asked Apr 10, 2024 6:55 PM

Returning an item bought from Sky shop

If you bought an item from Jet2's Sky shop and need to return it, return policies typically tend to depend on the nature of the item and the reason for the return. For any dissatisfaction with a purchase made during your flight, you should bring it to the attention of the cabin crew immediately. For most items, if they are unopened, unused, and in their original packaging, it may be possible to return them, subject to exceptions. However, it's always important to check the specific return policy of Jet2's Sky shop or get in touch with their Customer Service for more specific guidance and assistance.
Asked Mar 16, 2024 5:35 PM

Help me with my Jet2.com customer service issue

Booking

How Do I Change My Booking on Jet2.com?

It is possible to make changes to your Jet2 flight after making your booking. with these helpful tips.
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How Do I Make a Booking with Jet2?

You have to read, understand and consent to Jet2's terms and conditions before you make a booking with Jet2. Failure to do so may land...
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Traveling with Pets

Can I bring my pet on board with me?

Unfortunately, Jet2.com does not allow pets to travel in the cabin or cargo hold, with the exception of registered assistance dogs....
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Baggage Allowance

What is Jet2.com's baggage allowance policy?

Jet2.com's baggage allowance policy allows passengers to bring one piece of hand luggage onboard free of charge, weighing up to 10kg...
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Name Change

Can I change my name on the booking?

Yes, you can change your name on a booking with Jet2.com. However, please note that this service is subject to certain terms and conditions....
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Flight Delays & Cancellations

What happens if my flight is delayed or cancelled?

If your flight with Jet2.com is delayed or cancelled, the airline will strive to minimize any inconvenience caused. In the event of...
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Special Meals

Can I request a special meal on board?

Yes, you can request a special meal on board Jet2.com flights. We offer a range of special meal options to cater to different dietary...
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Unaccompanied Minors

What is Jet2.com's policy on unaccompanied minors?

Jet2.com's policy on unaccompanied minors prioritizes their safety and well-being. Children aged 5 to 11 years old, known as unaccompanied...
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Travel Documents

Do I need a passport to fly with Jet2?

Yes, you will need a valid passport to fly with Jet2.com. As an international airline, Jet2.com requires all passengers to hold a passport...
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Payment Methods

What forms of payment does Jet2.com accept?

Jet2.com accepts various forms of payment to provide customers with convenience and flexibility. Payments can be made using major credit...
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Flight Changes

Can I make changes to my flight after check-in?

No, once you have checked in for your flight with Jet2.com, you are not able to make any changes. This includes changing your flight...
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Liquids Restrictions

Are there any restrictions on liquids I can carry on board?

Yes, there are restrictions on liquids you can carry on board with Jet2.com. As per the guidelines set by airport security, passengers...
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Seating Options

What are the options for seating on Jet2.com flights?

Jet2.com offers three seating options to cater to passengers' diverse preferences. The first is Standard seating, which provides a The second option is Preferred seating, which offers seats with extra legroom, facilitating a more spacious journey. This is particularly beneficial for passengers desiring additional comfort or needing more space to stretch out. Lastly, Jet2.com offers Premium seating. This premium option guarantees exceptional comfort and convenience, providing extra legroom, enhanced reclining capabilities, priority boarding, and dedicated overhead storage space. Premium seating ensures a luxurious and exclusive travel experience. Regardless of the seating option chosen, all passengers are treated to excellent onboard service, including complimentary in-flight refreshments, a vast range of onboard entertainment options, and friendly, professional cabin crew ensuring a pleasant journey with Jet2.com....
Read more
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