I have been on hold with the reservations number now for *.* hours and not getting anyw...

GetHuman2314091's customer service issue with Jet Airways from February 2019

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The issue in GetHuman2314091's own words
I have been on hold with the reservations number now for *.* hours and not getting anywhere for protecting this customer. I have also been unsuccessful in finding information on the website regarding protection for these canceled flights.**Both his segments have been canceled in *W PNR PALJLF with no protection booked. *W *** canceled for ** March **. *W *** canceled for **Mar**. I have talked with the traveler and he will take flight *W *** on the *th of March from DEL to MAA. His return on the *th *W *** MAA to DEL.**I have added the lowest booking code available in the GDS to the same booking to protect the customer and need to know if Jet Airways will revalidate the tickets to match the new schedule, or do you wish to provide a waiver code for our agency to reissue as an even exchange. I added information via the SSR field as well **Ticket number: *** **** *******Issue date: **Feb***IATA: *********CC: Visa ending ******Let me know if you need more information to help protect this customer due to the reduced flight schedule on Jet Airways.

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Jet Airways

Customer service issue
Reported by GetHuman2314091
Feb 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1176 others
0 customers following this

Timeline

GetHuman2314091 started working on this issue
Feb 27th, 2019 3:45am