Jet Airways Customer Service Issues

I'm currently assisting my son who is backpacking, and I have encountered an issue with a canceled connecting flight. Unfortunately, we have not received any alternative options or a refund yet. Despite numerous attempts to contact customer service via phone and email, we have not been successful in resolving this matter. The response from the email we received was unclear, stating "kindly assist the same." We have also attempted to request a refund on the website due to the flight disruption, but have not received a response. The flight in question was scheduled for 9/4/[redacted] from JOH to COL with a confirmation code of GOTZHZ and booking reference [redacted][redacted]. It appears that the AUH to BOM leg of the journey has been canceled without providing an alternative. Your prompt assistance in this matter to arrange alternative travel plans would be greatly appreciated. Thank you, Vanessa Leyland.

Dear Team, I am Sheelu Thakur currently residing in Germany. I had made flight reservations from Hamburg to India departing on April 19th and returning on May 4th from Hyderabad to Hamburg through Makemytrip. I received communication from Makemytrip regarding changes to my Hyderabad to Bangalore flight on May 4th. Upon contacting the travel desk, I was informed that the aforementioned flight has been canceled. This is causing concern for my travel plans, especially since I have a connecting flight to Amsterdam from Bangalore. I have been attempting to reach Jet Airways' contact centers since yesterday with no success. I am seeking information on alternative travel arrangements. Ticket Information: Passenger Name: Sheelu Thakur PNR: LEIPZY E-Tickets No: [redacted][redacted]-47 I look forward to your prompt response. Thank you, Sheelu Thakur

I want to express our deep disappointment with the service provided by Jet Airways, particularly the inadequate assistance from the staff and the distressing landing experience we had. Our travel itinerary involved a layover in Bombay and a connecting flight to Amritsar. Despite having specified our need for two wheelchairs due to disabilities, we faced delays and confusion with the wheelchair assistance upon arrival in Bombay. This resulted in my mother missing the connecting flight, causing us a 14-hour wait and additional expenses for rearranging transportation. The lack of coordination and empathy from Jet Airways staff was evident throughout our journey, including the return flight where we were unexpectedly rerouted through Abu Dhabi. Moreover, the landing in Manchester was extremely turbulent, causing significant discomfort and even injuries to my mother. The abrupt jolt during landing triggered the deployment of oxygen masks and opened overhead compartments, leaving passengers visibly shaken. This incident has led to my mother seeking medical attention for severe back pain, adding to our overall dissatisfaction with Jet Airways. The series of mishaps and poor service from beginning to end has deeply disappointed us, and we regret choosing Jet Airways for our travels.

Hello, My name is Mrs. Rahimunissa Khan with booking reference OMSWT6, traveling from Bengaluru, India to Birmingham, UK with my husband Mr. Ashraf Ali and daughter Miss Alisha Ali. Unfortunately, we were denied boarding due to flight cancellations without prior notice. Our connecting flights through Amsterdam to Paris and then to Birmingham were affected, causing us to be stranded in India for three extra days. This resulted in lost wages and missed school for my daughter. I have raised concerns regarding the lack of communication about the flight changes. We faced numerous challenges at the airport and have incurred additional expenses due to the unexpected circumstances. I have reached out to Air France and Jet Airways for compensation but have not received a satisfactory response. I kindly request a prompt resolution to address the inconvenience and financial losses we have endured during this travel ordeal. Thank you, Mrs. Rahimunissa Khan

Dear Sir, I made a reservation for Jet Airways flight from Mumbai to London on 25 Apr [redacted] under booking reference WAOFRM. Unfortunately, due to last-minute cancellations as per your email on 23rd April [redacted], I had to make new travel arrangements at the cost of Rs.3,42,[redacted]. The refund from Jet Airways amounted to only Rs.1,24,[redacted], leaving me with a significant financial burden. I urge you to reimburse the remaining amount of Rs.2,17,[redacted] promptly to cover the additional expenses incurred. This letter serves as my formal request for reimbursement from Jet Airways. Should I not receive confirmation of this refund soon, I will have no choice but to seek legal action. I look forward to your prompt response. Regards, Virender Kumar Gandhi PNR WAOFRM

Hello, I made a booking for your flight through TRAVELGENIO SL, but the agency is refusing to refund my booking fee due to their bankruptcy. They claim they have not received any updates from your company. Can you provide me with proof or guidance on how to resolve this issue, such as evidence of the refunded amount to the agency? This will help me negotiate with them. Booking Reference: M9IOQR Date: 27 March [redacted] Agency Name: TRAVELGENIO SL Booking Name: HAJLAOUI/MOHAMED AMINE Flight: 9W [redacted] - JET AIRWAYS on Wed, 17 April [redacted] Operated by: JET AIRWAYS, 9W Flight: 9W [redacted] - JET AIRWAYS on Thu, 18 April [redacted] Feel free to contact me by email if you require any additional information. Thank you for your help. Best regards, Ting

I had a Jet Airways flight booked for a trip from Pune to Chennai on May 12, [redacted], with the details listed below. I recently discovered that the flight was canceled without any notification from Jet Airways. This caused a lot of inconvenience as my family was all set to travel. Fortunately, I found out about the cancellation in time to arrange an alternative plan. However, if I had been informed earlier, I could have avoided the hassle and additional expenses of booking a different flight with Go Air. When I contacted Jet Airways customer service, they directed me to Via.com, where I had booked the tickets. Despite my efforts to reach out to Via Team for the past three months, I have not received any response. As a loyal customer, I am requesting a refund of the price difference between my original booking with Jet Airways and the higher cost of the last-minute Go Air booking. Booking Details: Old Booking Reference: ZESHLK - Jet Airways (Via.com) Travel Date: May 9, [redacted] Total Cost: Rs. 10,[redacted] Requested Refund Amount: Rs. 13,[redacted] (10,[redacted] + 3,[redacted] - Go Air price difference)

Hello Team, I requested a refund in April '19, but I have not received it yet. I booked tickets through the Best N Less Agency and followed the refund procedure. When I called, they mentioned not receiving the payment. Could you please verify if the payment has been transferred to them so I can follow up or receive guidance on getting my refund quickly? For further details regarding my claim reference number, please reach out to me via email. Thank you, Nidhi P.

Dear Jet Airways Customer Service, This morning, I sent an important message to Jet Airways inquiring about the possibility of transferring my sick wife from NJ USA to Baroda while ensuring she has all necessary facilities for a comfortable journey. I kindly request detailed information on the accommodations Jet Airways can provide for my wife, who is unable to travel seated in a regular chair. Could you please inform me of the comfortable arrangements that Jet Airways can make for my wife's air journey to Baroda? Additionally, I would like to know the charges for the facilities provided during her journey and the total cost for her trip. I would greatly appreciate a detailed response at your earliest convenience. Thank you, Babubhai M. Patel Email: [redacted] 12:44 pm 11/7/[redacted]

Hello, I am reaching out regarding a flight booking issue I experienced recently. My name is Preet Kamal, and my passport number is S[redacted]. I had a booking for flight ticket number [redacted][redacted] from Delhi Indira Gandhi Intl to Montreal Trudeau via Amsterdam on 09 May [redacted] with flight numbers 9W234 and 9W8819. Unfortunately, due to the shutdown of Jet Airways, my flight was canceled automatically. I originally booked through an agent who has been unhelpful in providing me with information regarding my refund. I kindly request an update on the status of my ticket refund, as I have incurred additional expenses by booking another ticket for my trip. I hope to resolve this matter promptly. Thank you for your attention to this issue.

Dear Jet Airways, I lack direct airline management experience, but I believe my managerial skills can make Jet Airways profitable internationally and domestically. I request full decision-making authority and the freedom to implement my strategies. I am willing to start with an initial salary of Rs. 40,[redacted] per month. With my background in administration and extensive knowledge of global airline operations, I am confident in my abilities. I am reaching out through this platform as I couldn't find another way to contact Jet Airways. Sincerely, Dr. M.M. Beura Bhubaneswar, Odisha, India