Jet Airways Customer Service Issues

Jet Airways Record Locator: SIVIYV I booked tickets for my family to fly on February 12th from JFK to Indira Gandhi International Airport in India for a wedding, each costing $2,[redacted]. Our Delta flight was delayed, causing us to miss our connection from Brussels to India, leaving our luggage behind. Upon landing in India, we had no clothing or necessities for several days until our luggage arrived on Monday. I find the service inadequate considering the costly tickets. I am seeking compensation for the inconvenience and stress. I urge a review of this matter and a discussion regarding appropriate compensation for Alyssa K., Vicki H., Andrew K., and John S. Please contact me to address this issue. Thank you.

I received a call from unknown individuals claiming to be from Jet Airways regarding my job application. I have been offered the Air Ticketing role at Rajahmundry Airport in Andhra Pradesh, India, with a scheduled joining date of November 26, [redacted]. They mentioned that my profile is complete, but I need to pay an amount of Rs.15,[redacted] for modifications to the offer letter. They assured me that this amount would be refunded within 7 days of joining. I am requested to provide confirmation and make the payment to receive the offer letter promptly.

Subject: Urgent Assistance Needed - Flight Details: HKG to DEL 24-Oct-18 Hello, I need immediate help regarding my flight from Hong Kong to Delhi on the 24th of October. My Frequent Flyer number is 9W [redacted]25. I am traveling with my family, including a senior citizen who requires special assistance due to difficulty walking. We are currently on a ferry from Macau to Hong Kong airport, having received our boarding passes at the Macau Ferry terminal. However, the allocated seats (20D through 20G) are not suitable for my elderly family member to sit or move comfortably on the aircraft. I kindly request a change to 2x2 seating in economy class or preferably an upgrade to Business Class for our group of four. You can use the accrued JP miles from my Frequent Flyer number for the upgrade. If there are insufficient miles, I have two upgrade vouchers available for use. I am eager for your assistance, especially as my mother is in pain and needs special care. I plan to speak with airline staff upon arrival at Hong Kong airport. Please arrange the seating changes or upgrade before our flight. Thank you for your understanding and help in this matter. Warm regards, Manish A.

I mistakenly booked and was charged for 2 tickets for the same flight. The two booking reference numbers are MSQLIB and MQZJPG. Initially, when trying to book, I received no email for MQZJPG and saw no immediate bank charge. I was prompted to rebook. After rebooking, I got confirmation for MSQLIB and noticed the double charge on my bank statement. After calling Jet Airways, they mentioned seeing only one booking and suggested contacting my bank. However, the funds were already released when I reached out. Upon review, both PNR numbers are for the same passengers on the same flight. Kindly cancel booking reference MQZJPG and process a refund to my bank account. Thank you for your assistance and apologies for any inconvenience. Best regards, Michael B.

During my holiday in India with my mum and sister, we encountered an issue with our luggage being over the allowed limit for local travelers. Despite explaining the situation to the check-in counter attendant, we were charged ten thousand rupees for excess baggage. This goes against the information on Jet Airways' website and reflects poorly on their service. We will be shopping during our trip and flying back to South Africa on November 12th. I am requesting a refund for the excess baggage charges on my Delhi to Jaipur flight and seek assurance that this won't happen on future flights. It's disheartening to face such treatment as international tourists.

Our Jet Privilege number is [redacted]43. My wife and I are seniors and will require assistance with wheelchairs on our trip from JFK, New York to Amdavad, India on December 3, [redacted]. We are scheduled to arrive in Mumbai on flight [redacted] from Paris at 12.50 AM and have a connecting flight to Amdavad at 2.45 AM. This leaves us with only 1 hour and 45 minutes for baggage claim, customs clearance, transfer to the domestic terminal, check-in, and reaching the departure gate. We are worried about whether this will be enough time. Any guidance would be greatly appreciated. Thank you.

Upon arrival at Delhi Airport, my experience at the Boarding Gate was incredibly frustrating and unhelpful. The airport staff seemed disorganised and unaccommodating, leading to me missing my Jet Airways flight due to their inefficiency and lack of assistance. This situation is extremely urgent for me as I need to leave India promptly because of my expiring visa and my critically ill mother. I am deeply disappointed by the treatment I received and the lack of support during such a stressful time. I kindly request immediate contact at [redacted]1 to resolve this issue promptly. Thank you.

Hello, I have a question regarding my parents' upcoming trip from Brussels to Indore, with layovers in Frankfurt and Delhi. The flights are arranged with Lufthansa and Jet Airways under the same booking reference V6NBYV. I've read on Jet Airways' website that when arriving from an international flight in Delhi and connecting to a domestic flight to Indore, passengers may need to collect and recheck their luggage in Delhi. Is it possible for Lufthansa to send the checked luggage directly to Indore instead? On the return journey from Indore to Brussels, the flights are with Jet Airways, Austrian, and SN Brussels Airlines, again under the same booking reference V6NBYV. Given the short layover in Delhi (1:45 hrs), I'm concerned about my parents having to collect and recheck their luggage, possibly causing them to miss their connecting flight. Can Jet Airways in Indore help ensure the luggage goes straight to Brussels or would the bags be sent on later flights if left in Delhi?

Subject: Baggage Issue Ref# BOM9W43810 - S. Peshori During my son's recent travel to India via Delta Airlines and Jet Airways, his baggage went missing upon arrival in Mumbai on Dec 25th. Despite assurances from the airline, three days have passed with no updates on the status or delivery of the bag. This situation has left my son without essentials and unable to proceed with his journey, causing undue inconvenience. I am disappointed with Jet Airways' handling of the matter and the lack of communication regarding the lost baggage. Despite promises of assistance and a compensation of Rs. 15,[redacted], the situation remains unresolved. I urge Jet Airways to prioritize locating and delivering the baggage promptly and to provide suitable compensation for the difficulties caused. I eagerly await an update on the status of the missing baggage and expect a resolution soon. Please contact me at the provided number for any urgent information. Thank you, A. Peshori

Hello, I am Masowon Phungshok. I recently booked a ticket through a US travel agency for my journey. On September 2, [redacted], when I was flying from Mumbai to Bengaluru with the intention of heading to Imphal, I encountered multiple flight cancellations with Jet Airways. This left me stranded at the airport as the staff seemed unwilling to assist me in finding an alternate flight promptly. Despite my urgent need to reach Imphal for an important appointment, I faced challenges throughout the day. This led to frustration and tears as I had no place to stay in Bangalore and my luggage went missing, adding to my distress. Eventually, a staff member named Saathvik helped me locate my luggage, for which I am grateful. After enduring a long wait and being informed of a three-day delay for the next available flight, I had to cancel my original reservation and make a new booking with Indigo, costing me ₹13,[redacted].42. Furthermore, I was compelled to pay extra for excess baggage by your team. Following the cancellation, I was informed that the ticket was priced in US currency, making it impossible to process a refund at the counter. I kindly request your assistance in facilitating the refund, as this unexpected turn of events has incurred significant financial losses, including additional charges for rescheduling my passport appointment. Your prompt attention to this matter would be greatly appreciated. Thank you.

Hello, I recently found out that my departure flight from Goa to Mumbai has been rescheduled 5 hours earlier, so I need to catch an earlier flight to avoid missing my connection, which is now less than 75 minutes. This change was not clearly communicated as I received the information a few days ago and even got an email yesterday prompting online check-in, without mentioning the need to change flights. When I called to change my seat on the 10th of February at 7 pm, I was informed that I had to take an earlier flight to Mumbai or a later one to London, which is upsetting since it requires rearranging my plans, including canceling a hotel booking made this morning and changing shared taxi arrangements with a friend. The prospect of being told about this change only at check-in tomorrow is worrying as it would then be impossible to catch the early Goa flight and could result in missing my London flight. Now, I'm facing extended wait times at both Goa and Mumbai airports. Can I expect compensation for this inconvenience? Will you reimburse me for the hotel and taxi share? Also, are there any airport lounges available for use? This experience with the airline, being my first time flying with them, has left me very disappointed and has soured the end of my holiday.

Good morning, I am Martina Garau. I had a reservation with Jet Airways for a flight from Khajuraho to Delhi and a connecting flight from Delhi to Mumbai on February 21st (confirmation code DHAFTK). I received an email from Jet Airways regarding the cancellation of the flight from Delhi to Mumbai. When I visited the Jet Airways office at Jaipur airport, I spoke to a clerk named Rahoul. He clarified that it was actually the flight from Khajuraho to Delhi that got canceled. Rahoul mentioned that both flights can be fully reimbursed due to them being connected flights and he initiated the reimbursement process. I am seeking more details on the timeline for the reimbursement and have also emailed [redacted] without receiving a response yet. It's crucial for me to resolve this promptly to ensure I have the necessary funds to return home. Thank you in advance.

Dear Sir, I had booked a flight from Raipur to Delhi with Goibibo using PNR no. EPAUIY for departure on February 14, [redacted]. Upon reaching the airport, I discovered there was no Jet Airways counter or flight available. Despite contacting Jet's customer care with no success, Goibibo informed me that the flight was canceled. They claimed to have sent emails to all passengers, but I did not receive any notification. The app also did not indicate the cancellation. This incident disrupted my plans for my birthday on February 15, as no alternative flights were available. Customer care's response was unsatisfactory, denying my request to be placed on a morning flight. I was forced to take a train to Delhi, arriving on the 16th due to the high cost of alternative flights. This experience has severely impacted my birthday plans and left me dissatisfied with the service provided. Thank you, Ravi S.

I have been waiting on hold with the reservations number for 3.5 hours now without making any progress in protecting this customer. I have also been unable to find information on the website regarding protection for the canceled flights. Both segments of his flight with booking reference 9W PNR PALJLF have been canceled. Flight 9W [redacted] was canceled for 04 March 19, and 9W [redacted] was canceled for 08 March 19. After speaking with the traveler, he has agreed to take flight 9W [redacted] on the 4th of March from DEL to MAA and the return flight on the 8th, 9W [redacted] from MAA to DEL. I have added the lowest booking code available in the GDS to the existing booking for customer protection. I am seeking clarification on whether Jet Airways will revalidate the tickets to match the new schedule or provide a waiver code for our agency to reissue the tickets without any additional fees. I have also included information in the SSR field. Ticket number: [redacted] [redacted] Issue date: 17Feb19 IATA: [redacted]3 CC: Visa ending [redacted] Please let me know if you require further details to assist with protecting this customer affected by the reduced flight schedule of Jet Airways.

Dear Jet Airways Customer Support, I have been attempting to contact your customer service regarding my damaged luggage without success. I am disappointed by the mishandling of my luggage during my recent travels with Jet Airways. Upon arriving in Bangkok to visit my brother after flying from London to Mumbai, I discovered that my luggage lock had been damaged. This experience has left me feeling disheartened. I kindly request Jet Airways to take full responsibility for this incident and assist in resolving the issue promptly. I am currently in Bangkok until March 8 and will later be traveling to Malaysia, needing the matter addressed here. Please see the attached photos and documents for your review. I look forward to your guidance on resolving this matter. Sincerely, Ms. K. Thai Phone: +66 [redacted]22 Baggage ID/Tag: BKK BA401111 Booking Reference: VIBPPZ Issue: Luggage lock damage Regards

Hello, I have a round-trip booked from Minneapolis to Chennai with a return flight tomorrow at 7:30 PM from Chennai via Delhi and Paris. A friend on the same flight notified me that Jet Airways flight 9W [redacted] was suddenly cancelled due to a lack of pilots. I only found out after contacting customer service. Delta and Air France seem unaware, although I have confirmed seats on the same flight. Jet Airways offered an alternate option to reach Delhi for my connecting flight to Paris through Air India. I am awaiting the confirmation email for the new flight. I've been told to wait until tonight for further details. My ticket information is as follows: Ticket number (Delta): [redacted][redacted] Email: [redacted] Flight details: MAA to DEL - Sat 02Mar2019 - 9W [redacted] DEL to CDG - Sun 03Mar2019 - AF [redacted] CDG to MSP - Sun 03Mar2019 - DL 43 I am Tamilselvan Ravi, traveling on March 2nd. Regards, Tamilselvan Ravi

I had originally booked a flight from Mumbai departing on March 14, [redacted], at 11:20, arriving in Bagdogra at 14:05. However, I received an email stating that the scheduled date has been changed to March 15. This change caused significant inconvenience. When I attempted to call for assistance, I was met with apologies or advised to find an alternative flight. Unfortunately, the customer service representatives were rude, which disappointed me. I had chosen the specific date and time due to its convenience with other flight schedules. Consequently, this alteration forces me to stay overnight in Mumbai, incurring additional expenses. I believe that Jet Airways should take responsibility for passengers in such situations. As a result, I had to book a hotel room at the cost of £92.81 GBP for just one night. I am seeking compensation for this overnight stay since the situation was not caused by any fault on my part. Despite my numerous attempts to contact customer service for assistance, I did not receive any helpful support. I kindly request and appreciate a review of this matter. Thank you.

My Jet Airways flight from DEL-KTM on 03/04/[redacted] at 6:45 AM (connecting through NRT-KTM) was canceled. I received no alternate flight or refund in the email from Jet Airways. The NRT-DEL flight with All Nippon Airways is still confirmed. However, for a new DEL-KTM flight with Air India, the checked baggage allowance is only 20kg instead of the previous 30kg for both connecting flights. If I book the new flight myself, I will need to clear immigration and customs and then check in again at Delhi Airport. I'm from Belgium and don't have an Indian visa. I would like Jet Airways to arrange a new flight around the same time as my previous one, connected to the NRT-DEL flight, ensuring a 30kg baggage allowance all the way to KTM. This way, I can transfer smoothly without having to clear immigration again in Delhi.

This is Yomesh Patel. My spouse's Vaishaaki Patel's ticket PNR is SCOTCD. I am extremely dissatisfied with the customer service provided. Since yesterday at 11:00 a.m., I have been attempting to contact customer care. At 2:30 p.m., I sent an email requesting an immediate callback. When I finally reached international customer care, I spoke with Ayesha. I requested a flight change due to a cancellation on the Mumbai to Hong Kong route, suggesting a new flight on April 28, [redacted], with a layover in Amsterdam. Ayesha took 30 minutes to make the changes and assured me that I would receive the updated tickets within 4 hours. However, 6 hours have passed, and I have not received the new tickets despite sending a reminder email. I am currently on hold with customer care for 2 hours. I request the updated tickets to be sent to [redacted] promptly. I am prepared to escalate this matter on social media and through the press if necessary. Your urgent attention is required. Regards, Yomesh Patel.

This is Yomesh Patel reaching out regarding my wife's Vaishaaki Patel's ticket with the PNR code SCOTCD. I have been attempting to contact customer service since yesterday at 11:00 a.m. I sent an email at 2:30 p.m. requesting an immediate response. After numerous tries, I finally spoke with Ayesha at international customer care, where I detailed the situation with my wife's flights. Ayesha offered an alternative flight departing on April 28th, [redacted], from Mumbai to Amsterdam, then onwards to Los Angeles, with a layover in Amsterdam. I agreed to the change, and Ayesha said the updated tickets would be sent to my email [redacted] within 4 hours. It has been over 6 hours, and I am yet to receive the new tickets despite sending a reminder. I have been on hold with customer care for 2 hours. I have attached a screenshot as proof. I urgently need the revised tickets for my wife. My contact information is +[redacted]55, [redacted], and my JP number is [redacted]85. Kindly address this matter promptly. - Yomesh Patel