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Jersey Central Power & Light (JCP&L) Customer FAQ

Top Answers & How-to Guides

What is Jersey Central Power & Light (JCP&L)'s Phone Number?

The question we are asked most often is about how to talk to Jersey Central Power & Light (JCP&L) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the current rates for residential electricity usage?

At Jersey Central Power & Light (JCP&L), residential electricity rates are determined by multiple factors, making it difficult to provide...
Ask any question you have about Jersey Central Power & Light (JCP&L) customer service, get an answer now.
Contact Jersey Central Power & Light (JCP&L) customer service

Recent Jersey Central Power & Light (JCP&L) Customer Questions

how do i calculate monthly electrical charges?

Calculating your monthly electric charges with JCP&L involves multiplying the energy usage (measured in kilowatt-hours or kWh) by the rate per kWh that JCP&L charges. You can find the energy usage on your meter or in your bill. The rate per kWh can be found in your service agreement or monthly bill. Once you have these figures, multiply your energy consumption by the rate. Please note that your bill might also include other fees and charges such as basic service fees, taxes, and any other special assessments. Make sure to add these to get the total amount due.
Asked Apr 29, 2024 1:45 PM

There is an open utility box with exposed wires in front of my house.

Your safety is paramount. If you have come across an open utility box with exposed wires, avoid touching it or getting too close. We recommend you report it immediately to Jersey Central Power & Light (JCP&L) for them to send a crew to fix it as soon as possible. We are here to assist you.
Asked Mar 25, 2024 10:57 PM

Help me with my Jersey Central Power & Light (JCP&L) customer service issue

Reporting Outages

How do I report a power outage?

To report a power outage to JCP&L, customers can use various methods such as calling the customer service phone number, using the online...
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Power Restoration Time

How long does it typically take to restore power after an outage?

The time it takes to restore power after an outage can vary depending on the circumstances. In most cases, Jersey Central Power & Light...
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Customer Complaints Response

What is the average response time for resolving customer complaints?

The average response time for resolving customer complaints at Jersey Central Power & Light (JCP&L) is typically within 10 business...
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Online Payments

Can I make payments online for my electricity bill?

Yes, you can make payments for your electricity bill online through Jersey Central Power & Light's website. Our online payment system...
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Automatic Bill Payment

Is there an option for automatic bill payment?

Yes, Jersey Central Power & Light (JCP&L) offers an automatic bill payment option for customer convenience and ease. By enrolling in...
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Payment Methods

What are the accepted methods of payment for my electricity bill?

At JCP&L, we offer various convenient payment options to settle your electricity bill. You can choose to pay using one of the following 1. Online: Pay securely through our website using your credit/debit card or electronic check. 2. AutoPay: Set up automatic payments to be deducted directly from your bank account on a specified date each month. 3. Phone: Pay over the phone using your credit/debit card or electronic check. 4. Mail: Send a check or money order using the return envelope provided with your bill. 5. In-person: Visit one of our authorized payment centers or drop boxes to make a cash, check, or money order payment. Please note that some locations may charge a fee for this service. Choose the method that suits your convenience and never miss a payment....
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Energy-Saving Programs

Do you offer any energy-saving programs or incentives?

Yes, Jersey Central Power & Light (JCP&L) offers several energy-saving programs and incentives for our customers. Our residential customers...
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Residential Rates

What are the current rates for residential electricity usage?

At Jersey Central Power & Light (JCP&L), residential electricity rates are determined by multiple factors, making it difficult to provide...
Read more
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