During the night of Sunday, October **, we had a large power outage here in Summit and...

GetHuman3850852's customer service issue with Jersey Central Power & Light (JCP&L) from October 2019

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The issue in GetHuman3850852's own words
During the night of Sunday, October **, we had a large power outage here in Summit and New Providence, NJ, during which time * transformers blew up. After power was restored, I found our main power breakers had been tripped. Upon closing the breakers, the house appeared to light up and it was only tonight, Tuesday Oct. **, that we noticed a dark room down in the basement. Upon examination a couple of breakers on branch circuits had also tripped, including our air conditioning system. One by one, I turned them all on... the last one being that of the air conditioning system. At that moment, there was a flash and a bang... and the breakers (two ganged breakers of the air conditioning system) tripped off. Unfortunately, the over voltage box installed after the LAST JCP&L problem on Kent Place Boulevard, Summit, where we live caused us to have to have an entire new power panel installed, et cetera. We now need your help AGAIN. Please call us at my iPhone number (***) ***-****. Bruce Havourd

GetHuman3850852 did not yet indicate what Jersey Central Power & Light (JCP&L) should do to make this right.

How GetHuman3850852 fixed the problem
We had to get an electrician to replace the home over voltage protection system and its twin breakers to make the house safe again.
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Jersey Central Power & Light (JCP&L)

Customer service issue
Reported by GetHuman3850852
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman3850852 shared how to fix
Seen by 14 customers so far
Similar issue to 667 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman3850852 started working on this issue
Oct 29th, 2019 10:45pm
GetHuman3850852 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 2:40pm
GetHuman3850852 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 2:40pm