I recently purchased a **** Jeep Cherokee Overlander with **K miles on it in mint condi...

GetHuman-sleeptig's Complaint issue with Jeep from October 2019

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The issue in GetHuman-sleeptig's own words
I recently purchased a **** Jeep Cherokee Overlander with **K miles on it in mint condition. I traded in my **** Ford Escape Titanium because I needed more room. Several days went by until I decided to back out of my driveway at night. I looked at the backup camera and it was all grainy and impossible to view. I went on the net and found many other people with the same problem. At that point I set up an appointment with the local dealer (Phillips jeep in Ocala. they checked to see if there was a software update which there wasn't. At that point I was told thats just how it is . Well that's not an exceptable answer. Why would't a huge company want to fix a reported problem that the dealer just says that's just the way it is . they also said all the jeeps are like that. The camera works great in daylight but not at night. Another thing, the rear lift gate goes up to high. It hits my garage door when opened. Now I have to pull out of my garage to unload everything . Ford had a better ideal. you can set the rear hatch to open at the height you want, fix those two ***** ups.*I love my new Jeep but hate the fact I can't get online and actually talk to someone about fixing a problem. My past Ford Escape and Chevy Equinox both had backup cameras and they worked perfect day and night. Why doesn't the Jeep.? Please come up with a fix.
Maybe they need new engineers with some common sense.
Send to Phillips Jeep a replacement rear camera that will work day and night to correct the problem.* Design new rear hatch struts that are adjustable.
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Jeep

Complaint issue
Reported by GetHuman-sleeptig
Oct 4th, 2019 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 316 others
0 customers following this
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Timeline

GetHuman-sleeptig started working on this issue
Oct 4th, 2019 2:00am
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 6th, 2019 5:30pm
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 6th, 2019 10:32pm
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 6th, 2019 10:36pm
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 6th, 2019 10:45pm
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 7th, 2019 1:03am
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 7th, 2019 3:33am
GetHuman-sleeptig indicated the issue is not fixed yet.
Oct 9th, 2019 2:17pm