GetHuman-tinkd's customer service issue with Jeep from October 2018
Help with my Jeep issue
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The issue in GetHuman-tinkd's own words
My son went to buy his *st car. He had looked at a Jeep Compass at Carmax. When we got home, I decided to look around at Jeep dealers to see if any of them had any deals. I found a **** Jeep Cherokee Latitude Plus for roughly the same price as the **** Compass. The website said the Cherokee was **,*** so needless to say, we were at the dealership at *am this morning. So when we sat down with the salesman this morning, he looked it up & then went to his manager. When he came back, he said okay that’s the price. So, my son filled out the financial paperwork. He ended up getting denied because he has no credit. Instead of me applying with him, it was decided that his dad would apply with him that evening. When we went back, the salesman as well as the manager said oops that price was a mistake & you’re not getting it for **,***. When my husband told them, that’s what it is posted on the website for & asked how they could do that, he was told read the disclaimer we’re covered. My husband also told him that it was bait & switch. To which the salesman laughed & said that was a ****’s thing, that’s not what this is. Do I have proof of what it was listed for on the website? Of course I do. I wanted to give Jeep a chance to correct this before contacting anyone or any place else. If you would like the pictures backing what I’ve just told you about the price, please let me know & I will send them to you, ASAP. It was deceptive, no matter how you look at it. If I had put my name down instead of waiting for my husband, would I have gotten a call saying we owed more money? I don’t think so. That would’ve been on the dealership. I really am hoping to get a response for you. Not only am I hopeful, I would greatly appreciate it. *Thank you,*Laura Wentworth ****-***-****
Honor the price that was listed on the website!
This is the *rd Jeep my family has owned. I’m hoping it won’t be the last!
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