Jeep Customer Service Issues

Dear Sir/Madam, I am Anthony Jinete, writing to address an ongoing issue with my [redacted] Jeep Liberty at Atlantic Chrysler Jeep Dodge Ram in West Islip, NY. The vehicle has been in their possession since November 21, [redacted], for a TIPM replacement. Unfortunately, after this repair, additional electrical problems arose, causing undue stress and inconvenience. While the dealership provided a rental vehicle initially, complications arose when Hertz requested its return prematurely. Despite assurances from Atlantic, I faced potential legal consequences, leading to a distressing and costly situation. As the vehicle was a gift for my son, purchased with trust in the brand, this ordeal has shattered that confidence. I am exploring options to transfer the repair to a more reliable local dealership. Reaching out for guidance on reclaiming my vehicle is crucial, as my trust in Chrysler/Jeep products has been severely shaken. Your assistance in this matter would be greatly appreciated. Sincerely, Anthony Jinete

I am experiencing difficulty with the ignition key in my [redacted] Wrangler, VIN 1C4BJWCG6GL314987. When turning off the engine, the key is very hard to remove, almost breaking in the process. This poses a challenge for my wife, who has arthritis in her hands. I consulted Sumter Chrysler Jeep, and they mentioned this issue is a safety feature due to past problems with ignition locks failing from heavy keychains. However, I believe replacing the tumbler could potentially resolve this concern. The technician at Sumter Jeep suggested that replacing the lock cylinder would not solve the issue. Thank you, Steve Harkins.

I have been struggling with a water leak in my [redacted] Jeep Commander for several years. I initially paid a Jeep dealership to fix it, but the issue persisted after their attempts. Subsequent visits resulted in them referring me to another dealership, where unfortunately, the problem remains unresolved. Despite providing pictures of the leaking roof now affecting the taillights, I have received no solution. I have paid for services that have not fixed the problem and feel frustrated by the lack of assistance from Jeep. I am a loyal Jeep owner considering purchasing a Wrangler, but this ongoing experience makes me hesitant to recommend Jeep to my family and friends.

I was recently denied access to purchasing a vehicle I was interested in. Despite being a disabled veteran with mobility issues, I was told to call back next week for access. I am pre-approved to buy the vehicle and only need to confirm its condition matches the online description. Making a three-hour trip next week may be difficult due to my spinal cord injury. I feel disrespected by the dealership's decision and their lack of empathy towards disabled individuals. Their refusal to accommodate me could lead to negative publicity for their business in the future. As a founding member of The HeroGrown Foundation, I have a wide network of veterans, military personnel, and first responders who may be informed about their actions. I urge the dealership to reconsider their approach to customer service, especially towards those with special needs.

I am seeking assistance with reviewing a quote I received from Dempsy Jeep in Plano, Illinois, and understanding the additional accessories they are charging for. I was informed by the Sales Manager that the quote included an extended warranty that I couldn't opt out of. However, Larry, my sales representative, who mentioned I could exclude it, is unavailable today. I have a written record of the agreement and made a $2,[redacted] deposit three weeks ago while waiting for my son to return from overseas. I am looking to settle this matter by having them honor the initial deal we discussed: $20,[redacted] for the Jeep, $2,[redacted] down payment, plus taxes and fees without any payment towards the $[redacted].00 for accessories and fees, which I find exorbitantly priced. It feels deceptive, especially since I was planning to purchase this for my son who just returned from three years of service in the Army and is set to deploy again soon. I can provide their paperwork via email for your review. Although the dealership boasts various customer service awards, I want to ensure my dissatisfaction with their service is documented, even if it may not result in a plaque or trophy for me or my family.

My Jeep has been leaking when it rains, and I suspect it's due to the sunroof drains. The headliner is getting stained, and I keep purchasing products to dry out the water to prevent any smell. This issue has been present in my [redacted] Jeep since I acquired it. When I contacted the dealer where I bought it, they dismissively mentioned living in a rainy area. I believe Jeep should address this persistent issue as it seems to be a flaw in the construction of the part. I would appreciate any assistance in resolving this matter. Thank you.

I recently had an unfortunate experience with my Jeep Renegade. Despite taking it back to the dealer for repairs, the amber engine light came back on, leaving me stranded far from home in inclement weather. Motability provided a hire car for the lengthy repair period, during which the dealer mentioned compensation that was later denied. Now facing another electrical issue, I am disappointed as a loyal and patient customer who saved for years to purchase my dream car. I require an automatic Jeep with a spacious boot for a hoist and a reversing camera for parking assistance due to my wheelchair use. Regrettably, I have lost faith in the company that I once admired. I would appreciate any assistance or awareness to prevent others from going through similar challenges.

I purchased a [redacted] Jeep Patriot for $34,[redacted] brand new from the dealership site. We have put the miles on it since then. The first issue we faced was a faulty tire stem valve, which resulted in replacing a tire and missing a day of work. The dealership replaced the rest of the faulty stem valves on the tires. The second issue was a hole in the driver's side carpet, which took nine months to be fixed. The third issue was with the ABS brakes locking up, but the dealership fixed it. The fourth problem was a dead battery, which they also replaced. I am no longer interested in keeping the Jeep Patriot and would like to explore options for a better deal on a new vehicle.

I purchased a [redacted] Rubicon Hard Rock for my son's 16th birthday, which now has only 25,[redacted] miles. Unfortunately, it has been in the shop five times in the past year due to an electrical issue where all the gauges stop working and various lights come on. My son can't even drive it now that he's home for the summer. Despite having the longest warranty and not previously requesting a rental, I just want the Jeep fixed properly. The service manager at Sisk Auto Mall in Hopkinsville, KY, suggested selling it, which is not acceptable. After two weeks in the shop with no updates, I was informed they entered the issue into a "Star Program" without giving me a clear explanation. I need this resolved for my son's sake. Thank you, Jeffery Collins.

My name is Jeffery Collins, and in [redacted], I purchased a [redacted] Jeep Rubicon Hard Rock for my son, who excelled in school. The vehicle has low mileage, but has been experiencing issues recently. Despite multiple visits to the dealership for repairs, the problems persist. I am well-versed in vehicle maintenance and have tried various solutions without success. The dealership mentioned a "Star Program," which I couldn't find information about online. The Jeep has been in the shop for two weeks with no updates, impacting my son's ability to drive it. I have a comprehensive warranty with a $[redacted] deductible, but I refuse to pay for unresolved issues. As a retired Army member, I value honesty and patience. I am disappointed with the vehicle's reliability and the service received. I seek assistance from Jeep to properly address and resolve these issues. Contact me at [redacted] or [redacted], email [redacted]. Sincerely, Jeff Collins.

I recently had Collierville Jeep install a new engine in my Jeep Wrangler. Despite the check engine light not being on, the engine was making knocking noises. Following their recommendation, I opted for a Jasper engine with a three-year warranty. During the repairs, I also agreed to have a new clutch and throw out bearing installed. I paid $[redacted] upon picking up the vehicle. Unfortunately, the next day I noticed oil leakage. Despite multiple attempts to fix the issue, the problem persisted, along with the check engine light coming on shortly after. The service experiences with the staff, including manager Bennett Stone, were unsatisfactory, with excuses such as "old vehicle" and "evap hose" being a common refrain. Eventually, I sought assistance from Landers Jeep in Southaven, where a thorough inspection revealed various issues stemming from the engine installation by Collierville Jeep. After a heated conversation with the general manager, it was clear that they were unwilling to take responsibility and rectify the situation. Landers Jeep recommended that Collierville Jeep cover the cost of the necessary repairs they caused.

I purchased a [redacted] Jeep Grand Cherokee with [redacted],[redacted] miles, and it now has [redacted],[redacted] miles. Initially, it had a misfire issue covered by the extended warranty. Currently, the transmission is causing problems with incorrect gear readings and putting the car into lag mode specifically in gears 1, 2, and 3. I have been a loyal Chrysler/Jeep customer for years, previously owning a Chrysler [redacted]. Unfortunately, this Jeep has given me numerous problems. I am seeking assistance in addressing these transmission issues to continue being a satisfied customer. Otherwise, I might consider selling or trading it for a different brand. I hope for your support in resolving this matter promptly. Thank you, -Kyle M.

Two months ago, I bought a new Jeep with a factory tow package and barely [redacted] miles on it. I travelled to Pennsylvania, then to Ohio where I purchased a camper, but the lights didn't work. Local dealerships confirmed an improper hookup but cannot fix it, leaving me stranded and forced to abandon my camper due to knee surgery. Despite my warranties and roadside assistance, I am out over $[redacted]. I fear a possible recall issue and the distance to the closest dealership is a concern. I urgently need a resolution from Jeep regarding the factory tow package I paid for but do not have.

Hello Team, I am based in Dubai and wanted to share my recent experience with the Jeep dealer in Goa - MVR Automotive in India. I had booked a Limited Plus vehicle in red, made a down payment, and explained that I would pay the remaining balance after my business trip to Spain. To my surprise, when I returned to Dubai, I found out that the car I booked and paid for was given to another customer without any notification. Now they are offering me different colors that I do not like. The Sales Manager, Mr. Mohan Marthomkar, who gave the car away, is not cooperating or addressing my concerns. I urge you to investigate this issue promptly as this is not how businesses should treat potential customers. I am counting on your assistance to resolve this matter and provide the color I originally booked. Best regards, Randolf P.

I recently bought a [redacted] Jeep Cherokee Overlander with 19,[redacted] miles in excellent condition, trading in my [redacted] Ford Escape Titanium for the extra space. Shortly after, I encountered an issue with the grainy backup camera at night, which many others have also experienced. Despite visiting the local dealer, Phillips Jeep in Ocala, they mentioned there was no software update available and claimed it was a common issue with no solution. This response is unacceptable. The camera works well during the day but not at night, and the rear lift gate opens too high, hitting my garage door. Unlike my previous Ford Escape and Chevy Equinox, Jeep should address these issues promptly. While I adore my new Jeep, it is frustrating not being able to connect online for assistance. Jeep must improve their customer support for fixing such problems efficiently.

I noticed that the copilot headrest in my [redacted] Grancherokkee with the VIN 1C4RJFBG1FC882675 unexpectedly opened in the office parking lot without any accident. Upon inspection, I identified that the plastic components holding the headrest are broken, causing the headrest to pop open. This issue does not seem to be due to deployment but rather a design problem with the plastic pieces. Luckily, my vehicle is still covered by an extended warranty. It appears that many others have experienced a similar problem with this model.

I recently discovered that my brakes and rotors, supposedly replaced 1.5 years ago, are now rusted and corroded. I only use my car on weekends and have had all repairs done at the dealership. A similar situation occurred 2 years before. During a routine inspection by my mechanic, the poor condition of the brakes suggested they were never repaired in [redacted] or earlier. I have evidence in the form of photos and receipts. I am lodging a complaint and seeking a refund for what seems to be a dishonest practice. The fact that I unknowingly drove with unsafe brakes, risking an accident, is troubling. - A. Penza

I placed an order for a vehicle on September 11th. The dealer assured me it was shipped last Tuesday and should arrive within the next few days since they are less than 13 hours away from the plant. Despite daily inquiries, the dealership can only track the vehicle once it leaves the yard. The vehicle left Stickley yard on Tuesday, but despite my numerous calls, they have not confirmed its status. As a [redacted]% disabled vet, I rely on help when traveling. A relative and a hand-off person are meeting me on Saturday to journey from Minneapolis to California to visit my parents, whom I haven't seen in 5 years. Unfortunately, flying is not an option for me. I have mechanics on standby since the vehicle departed Ohio to transfer equipment from my current jeep to the new one. I am frustrated by the lack of tracking for a $50,[redacted] vehicle compared to a simple letter. I am running out of solutions and need accurate information as I cannot afford to miss the hand-off in Minneapolis. Thank you.

I placed an order for a vehicle at the start of September. The dealer assured me it was shipped this Tuesday and should arrive in the next few days as they are less than thirteen hours from the plant. Despite daily inquiries, the dealership claims they can only track the vehicle after it leaves their yard. The vehicle departed the Stickley yard on Tuesday, but despite multiple attempts each day, I have not received any calls confirming its status. I am a disabled veteran needing assistance when traveling to meet a relative flying in from California to drive together to visit my parents. Mechanics have been on standby since the vehicle left Ohio to transfer equipment from my current Jeep to the new one. I find it perplexing that a letter can be tracked while a vehicle cannot. I am desperate for accurate information and need to ensure the vehicle arrives in time for our meeting in Minneapolis. Thank you for your help.

On August 31, [redacted], I visited Chrysler, Ram & Dodge in Goldsboro, NC, and bought a Jeep Renegade. I initially preferred the Cherokee but couldn't afford it, so I settled for what fit my budget. On November 2nd, with temperatures at 41 degrees, my heat stopped working on the way to work. I immediately went to the dealership to have it checked. Surprisingly, the same person who sold me the Renegade suggested I get a new car instead of checking the issue. The sales representative I spoke to couldn't confirm what was wrong with my current car and insisted I consider getting a new one. Even though the diagnostics cost was quoted at $[redacted], I later found out, due to my warranty, I didn't have to pay for the service. The push to buy a new car and the lack of transparency from the dealership left me feeling taken advantage of and disappointed. I won't be returning or recommending the dealership based on my recent experience.