my names Cheyeanne grecia Esguerra my booking No.is MYJMG* i booked JAL flight from Man...

GetHuman3401131's Cancel flight issue with Japan Airlines from August 2019

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The issue in GetHuman3401131's own words
my names Cheyeanne grecia Esguerra my booking No.is MYJMG* i booked JAL flight from Manila to Seattle on Aug,**,**** via Expedia app. and i have an issued with my cancellation refund *the condition said i can cancel flight within ** hrs without any fee charge i have to cencel my flight before **:** pm August,*,**** to avoid fee charge and i really aware of that *but when i try to do cancellation process Expedia system not allow me to do online cancellation their system offered me to call some number which was US number i'm in the Philippines and my phone can't call abroad *next day finally i can contact them(online chat) i report them the issue i got the first staff kindly pass my case to their supervisor but end up with i have to pay $*** for this issue i try to contact them again because it shouldn't be my responsible the second staff pass my issue to different superviser but still charging me $*** *i don't know that i made any mistake or misunderstanding in some point but i feel that was not my responsible *would you please figure this out for me.if you can explain to make me feel that it fair i will accept to pay $*** fee but so far i'm really **** off*thank you

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Japan Airlines

Cancel flight issue
Reported by GetHuman3401131
Aug 10th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 531 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman3401131 started working on this issue
Aug 10th, 2019 6:43am
GetHuman3401131 indicated the issue is not fixed yet.
Aug 10th, 2019 12:30pm
GetHuman3401131 indicated the issue is not fixed yet.
Aug 10th, 2019 3:32pm
GetHuman3401131 indicated the issue is not fixed yet.
Aug 11th, 2019 9:03am

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